Summary
Overview
Work History
Education
Skills
Timeline
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Steven Sheets

lynn,Massachusetts

Summary

Adept at driving customer satisfaction and optimizing processes, I leveraged my technical support and creative problem-solving skills at Oreilly Auto Parts to enhance service solutions. My experience spans from sandblasting tech to automotive brokerage, showcasing a blend of punctuality and team collaboration, significantly contributing to repeat business and operational efficiency.

Overview

10
10
years of professional experience

Work History

CSR, Sales

Oreilly Auto Parts
Lynn, MA
07.2023 - 06.2024
  • Provided customer service and technical support to customers via phone, email, live chat, and social media.
  • Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.

Automotive Broker

Materas Transport
Webster, MA
09.2022 - 05.2023
  • Developed long-term relationships with customers by providing personalized service and advice.Established enduring relationships with customers by offering personalized service and expert advice.

Laborer

Applied Roofing
Webster, MA
04.2020 - 08.2022
  • Worked with team members to ensure efficient workflow throughout the day.
  • Organized tools, supplies, and equipment needed for specific jobs according to instructions provided by supervisor.

Repair/Demolition Laborer

Gold Crown Services
Chicopee, MA
08.2017 - 03.2020
  • Assisted in the demolition of buildings and other structures using hammers, crowbars, and other tools.
  • Removed debris from job sites to designated areas for disposal or recycling.

Sandblasting Tech

D.C.I Developers
Dudley, MA
08.2014 - 06.2017
  • Prepared surfaces for sandblasting by removing rust, dirt, paint, and other debris.
  • Mixed abrasive material with water to create a slurry for blasting.
  • Cleaned and maintained all sandblasting equipment after each job was completed.
  • Determined appropriate type of media used based on substrates being blasted.
  • Ensured that proper protective clothing was worn during any operation involving hazardous materials such as silica-based media or chemicals.
  • Kept accurate records of all jobs performed including quantity of material used and time needed to complete task.
  • Assisted with training new employees in safe operating procedures for sandblasters.
  • Loaded sandblasting equipment with abrasives and attached nozzles to hoses to admit compressed air and activate jets.
  • Reviewed work order documents, technical models and requirements and specifications to complete precise cuts and achieve accurate results.

Education

High School Diploma -

Bartlett High School
Webster, MA
04-2012

Skills

  • Product and service solutions
  • Punctuality and reliability
  • Money handling
  • Decision-making
  • Coordination
  • Process optimization
  • Creative problem solving
  • Team collaboration
  • Building rapport
  • Technical support
  • Shipping and receiving
  • Credit card payment processing
  • Warehousing functions
  • Multitasking and organization
  • Order fulfillment
  • Refunds processing
  • Scheduling
  • Performance tracking

Timeline

CSR, Sales

Oreilly Auto Parts
07.2023 - 06.2024

Automotive Broker

Materas Transport
09.2022 - 05.2023

Laborer

Applied Roofing
04.2020 - 08.2022

Repair/Demolition Laborer

Gold Crown Services
08.2017 - 03.2020

Sandblasting Tech

D.C.I Developers
08.2014 - 06.2017

High School Diploma -

Bartlett High School

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Steven Sheets