Angela Lightfoot

Springfield,OH

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Cake Creations. Expert in customer relations and problem-solving, leading to a 20% increase in repeat business. Skilled in both conflict resolution and data entry, I excel in fast-paced environments, ensuring both efficiency and high-quality service.

Overview

years of professional experience

Work History

CSR, Sales

Cake Creations

03.2017 - Current

Taking orders
Baking
Cleaning
Customer service
Handling money
Swing shift manager

Maintenance Technician

Coventry Village Apt.

02.2000 - 04.2017

Operated varied hand and power tools to complete repairs.
Used problem-solving skills to alleviate issues efficiently with minimal supervision.
Complete work orders.
Prepare apartments for move in.
Office work, move in paper work , when needed.
Cleaning apartments, hallways , laundry rooms.

CSR

BP OIL

02.1995 - 12.2006

Waiting on customer
Running the cash registrar
Inventory
Stocking
Cleaning

Education

GED -

North High School

Springfield, OH

Skills

Cross-Selling and Upselling
Data entry proficiency
Empathy and patience
Performance Tracking
Strong negotiation skills
Goal-oriented mindset
Product Knowledge Expertise
Customer Relations
Product Knowledge
Problem Resolution
Strategic sales knowledge
Order Processing
Administrative Support
Key holder experience
Complaint Handling
Clerical Support
Money handling abilities
Scheduling
Store maintenance

Product and service solutions
Follow-up skills
Coordination
Stock management
Conflict Resolution
Complaint resolution
Team Development
Order Fulfillment
Staff Training
Active Listening
Prioritization
Customer Service
Problem-solving abilities
Critical Thinking
Appointment Scheduling
Payment Processing
Paperwork Processing
Reading Comprehension

Timeline