Gloria Ramirez
Cypress,TX
Summary
Experienced with managing medical office operations, including patient scheduling and record maintenance. Utilizes electronic health record systems to optimize workflow and ensure compliance with healthcare standards. Knowledge of effective communication and organizational strategies to enhance patient care and team efficiency.
Overview
12
12
years of professional experience
Work History
Office Administrator
Eye Trends
01.2019 - Current
- Bill medical and vision plans accordingly
- Appeal or correct claims when needed
- Handling pre-authorizations and referrals
- Monitor patient files and medical records
- Run weekly reports
- Maintain office supply inventory and place orders when needed
- Help with processing office monthly bills
- Verify and bill insurance for services and materials
- Define clear targets and objectives and communicate to other team members
- Improve workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
Main Optician
Pitts and Associates
12.2017 - 12.2018
- Checked patients in and made sure to obtain proper consents and documents
- Worked patients up including auto refraction, visual field, and fundus photos
- Communicated with doctor about prescriptions and recommendations
- Interpreted prescriptions written by optometrist
- Responded and resolved any patient’s concerns or complaints
- Used lensometer and tools for adjustments
- Educated patients on their corrective lens options and recommend what is best for their lifestyle
- Managed inventory of frames and contact lens trials
- Kept track of orders, prescriptions, and inventory
- Recorded financial transactions
- Verified patient data for accurate billing
- Verified patient’s vision and medical insurance
- Processed insurance claims for services and materials
- Inspected glasses when received from lab
- Reviewed invoices from lab and frame manufacturers to ensure correct billing
- Open and closing procedures
Optician
ELLA EYES
04.2017 - 07.2017
- Open the office and get all equipment clean and ready for use
- Answer the phone promptly and professionally to assist the patient's needs
- Schedule appointments and verify insurance
- Fitted and adjusted eyeglasses and contact lenses
- Educated patients about proper contact lens care, visual hygiene and safety
- Conducted preliminary screening examinations including external examination, central and peripheral visual fields and color vision tests
- Recommended lenses, lens coatings and frames to suit client needs
- Helped patients select frames according to desired style and color
- Accurately measured bridge and eye size, vertex distance, temple length, pupillary distance and optical centers of eyes
- Conducted visual field tests to measure field of vision
- Maintain records of customer prescriptions, work orders, and payments
- Complete all end-of-day reports, count cash, and prepare deposits
Merchandise Supervisor
JCPENNEY
07.2014 - 11.2016
- Promoted from Sales Associate to Merchandise Supervisor within5 months
- Customer Service
- Counted cash drawers
- Interviewed job candidates and made staffing decisions
- Assigned employees to specific duties to best meet the needs of the store
- Instructed staff on appropriately handling difficult and complicated sales
- Hired, trained and evaluated personnel in sales and marketing
- Scheduled and led weekly store meetings for all employees
- Trained and developed new associates on POS system and key sales tactics
- Conducted store inventories once per quarter
Sales Associate
TOMMY HILFIGER
03.2013 - 08.2013
- Generated repeat business through exceptional customer service
- Examined merchandise to verify that it was correctly priced and displayed
- Restocking merchandise
- Cashier
Education
HIGH SCHOOL DIPLOMA -
Waller High School
Waller, TX06.2013
No Degree - Health Science
Lone Star College System
Cypress, TX07-2025
Skills
- Medical Scheduling
- Microsoft Office
- Insurance Verification
- Microsoft excel
- Bilingual
- Medical Terminology
- Front Desk
- Sales
- CPT Coding
- Medical Billing
- Data entry
- ICD-10
- Medical Records
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator
Eye Trends
01.2019 - Current
Main Optician
Pitts and Associates
12.2017 - 12.2018
Optician
ELLA EYES
04.2017 - 07.2017
Merchandise Supervisor
JCPENNEY
07.2014 - 11.2016
Sales Associate
TOMMY HILFIGER
03.2013 - 08.2013
HIGH SCHOOL DIPLOMA -
Waller High School
No Degree - Health Science
Lone Star College System
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