Gloria Real Planas
Las Vegas,NV
Summary
Results-driven Assistant Manager with 5 years of experience in overseeing operations and supervising teams in fast-paced environments. Proficient in report preparation, record maintenance, and data management using Microsoft Office tools. Demonstrates strong customer service, organizational, and problem-solving skills, seeking to leverage expertise in an ROI Specialist role.
Overview
1
1
Language
5
5
years of professional experience
Work History
Assistant Manager
SKECHERS Retail
Las Vegas, Nevada
09.2021 - 08.2026
- Supervised team of 20+ employees, ensuring productivity, enhancing customer service, and upholding company standards.
- Managed daily operations in fast-paced environment, prioritizing accuracy, organization, and attention to detail.
- Managed multiple priorities while consistently completing tasks accurately and efficiently.
- Assisted with employee scheduling, training, and coaching to streamline daily workflow.
- Trained new employees on company procedures, customer service expectations, and operational responsibilities.
- Resolved customer concerns professionally while maintaining a high level of customer service.
- Handled cash counts, register reconciliation, and bank deposits while maintaining accuracy.
- Opened and closed the store while following security and operational procedures.
- Used POS and other computer systems to complete transactions and operational tasks.
- Managed inventory processes, received shipments, performed inventory audits, and helped resolve discrepancies.
- Prepared, reviewed, and maintained reports, documents, and business information accurately and within required deadlines.
- Communicated with management and district leadership regarding assignments, store operations, employee performance, and business needs.
- Adapted quickly to new procedures, technology, assignments, and changing priorities.
- Worked toward daily and weekly performance goals while maintaining quality and accuracy.
Education
Odyssey Charter School
Las Vegas, NevadaSkills
- Confidential Information Handling
- Inventory Management
Data Entry & Record Accuracy
Document & Report Preparation
Microsoft Word & Excel
Microsoft Office
Administrative Support
Customer Service
Time Management
Multitasking
Problem Solving
Team Leadership
Training & Coaching
Scheduling
Attention to Detail
Productivity & Performance Goals
Fast Learner
Languages
Spanish
Professional
A1
Timeline
Assistant Manager
SKECHERS Retail
09.2021 - 08.2026
Odyssey Charter School