Gloria Reid
Lexington,NC
Summary
Customer-oriented Store Manager offering over 36 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant manager.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Regional Recruiting Specialist
Food Lion
Salisbury, NC
09.2024 - Current
- Collaborated with store managers to identify staffing needs and role requirements.
- Utilized applicant tracking systems to manage candidate databases efficiently.
- Coordinated onboarding processes for new hires, ensuring smooth transitions.
Store Manager
Food Lion, LLC
Lexington, NC
05.2000 - 09.2024
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed and analyzed budget variances to ensure accuracy of financial information.
- Supervised daily store operations and ensured compliance with company policies.
Customer Service Representative
Lexington State Bank
Lexington, NC
06.1997 - 05.2000
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
Customer Service Manager
Food Lion, LLC
Lexington, NC
06.1986 - 06.1997
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Education
High School Diploma -
Lexington Senior High School
Lexington, NC06-1986
Some College (No Degree) - Accounting And Finance
Davidson Davie Community College
Davidson CountySkills
- Effective communication
- Relationship management
- Adaptive thinking
- Recruitment and hiring
- Inventory control
- Store operations
- Team leadership
Accomplishments
- 2023 Salisbury/Lexington Region, Store Manager of the Year
- Perfect Internal Audits (4)
Affiliations
- Abilities BRG
- Women's BRG
- VITA (Volunteer Income Tax Assistance)
Certification
- ServSafe Certified
- SMC 2014
Timeline
Regional Recruiting Specialist
Food Lion
09.2024 - Current
Store Manager
Food Lion, LLC
05.2000 - 09.2024
Customer Service Representative
Lexington State Bank
06.1997 - 05.2000
Customer Service Manager
Food Lion, LLC
06.1986 - 06.1997
High School Diploma -
Lexington Senior High School
Some College (No Degree) - Accounting And Finance
Davidson Davie Community College