Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gloria Rodriguez

Seattle,WA

Summary

Proactive Patient Service Representative with extensive experience in medical records management, HIPAA compliance, and patient care. Expertise in insurance verification, vaccine administration, and maintaining confidentiality of sensitive information. Known for fostering trust and enhancing patient satisfaction through effective coordination and professional handling of concerns. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

15
15
years of professional experience

Work History

Patient Service Representative

Country Doctor
04.2023 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.

Driver

Uber/Lyft/Uber Eats/Door Dash
08.2017 - 10.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.

Medical Records Clerk/Call Center/Referral Coordinator

Country Doctor
06.2017 - 08.2017
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Developed and maintained strong working relationship with referral sources to streamline processing.
  • Enhanced patient satisfaction with timely coordination of referrals and appointments.
  • Assisted with completion of referral forms and verified data accuracy and completion

Medical Records Clerk

NeighborCare
06.2011 - 12.2016
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Remotely handled all medical records for the Ballard Homeless clinic, 85 Greenwood clinic, Vashon Island clinic and Meridian clinic.
  • Handled all DME requests
  • Handled all PA's.
  • Handled the BCCHP program along with the mobile van.
  • Remote access to Seattle Children's, CHI, NMCI, HMC,

UWMC, SCCA, SMC, Pacific Vascular, CDI, Etc.

Medical Assis

NeighborCare
04.2011 - 06.2011
  • Managed workload independently but collaborated with colleagues to complete larger scale tasks in distributed team environment.
  • Administered vaccines
  • Handled blood draws, PKU's etc
  • Call in Rx's and referrals

Medical Assistant

Wallingford Pediatrics
10.2009 - 05.2011
  • Managed workload independently but collaborated with colleagues to complete larger scale tasks in distributed team environment.
  • Administered vaccines
  • Handled blood draws, PKU's etc
  • Call in Rx's and referrals

Education

MA Certification - Medicine

Seattle Vocational Institute
Seattle, WA
04.2001

Skills

  • Customer Service, PA's, Referrals
  • HIPAA Compliance
  • Insurance Verification
  • Epic
  • Office Administrative skills
  • Typing
  • Phlebotomy
  • EKG
  • OB/GYN
  • Vaccine Administration

Timeline

Patient Service Representative

Country Doctor
04.2023 - Current

Driver

Uber/Lyft/Uber Eats/Door Dash
08.2017 - 10.2023

Medical Records Clerk/Call Center/Referral Coordinator

Country Doctor
06.2017 - 08.2017

Medical Records Clerk

NeighborCare
06.2011 - 12.2016

Medical Assis

NeighborCare
04.2011 - 06.2011

Medical Assistant

Wallingford Pediatrics
10.2009 - 05.2011

MA Certification - Medicine

Seattle Vocational Institute
Gloria Rodriguez