Gloria Rodriguez
Pasadena
Summary
Compassionate Activity Director with background in maintaining organization while planning and coordinating activities. Knowledgeable in evaluating residents' needs and conducting group activities to improve quality of life. First-rate interpersonal, organizational and persuasive skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Activity Director
Balch Springs Nursing Home
Balch Springs
12.2024 - 09.2025
- Plans, coordinate and lead recreational and social activities for residents in senior living facility. I ensure these activities are engaging, safe, and meet the needs and interests of the participants. This includes budgeting, supervising staff and volunteers, and adapting activities to different ability levels
Labor and Delivery Unit Clerk
HCA Houston Healthcare
Pasadena
08.2023 - 07.2024
- Clerical and administrative duties, such as answering phone and assisting patients at hospital facilities.
- Greet visitors, record patient's personal and medical information, equipment, and supplies, and provide support to the medical team.
- Manage patient records, getting paperwork ready for colleagues to access.
Operator/unit Secretary
HCA Houston Healthcare Southeast
Pasadena
01.2023 - 07.2024
- Answer and direct calls using PBX phone system.
- Connecting internal phone users, enabling the use of external phone lines, and directing external calls to relevant departments.
- Take massages and provide information.
- Respond to alarms and codes.
Sales Team
Seafood Wholesalers
Houston
01.2018 - 12.2022
- Serves customers by selling products and meeting customer's needs.
- Services existing accounts obtaining orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
- Adjust content of sales presentations by studying the type of sales outlet or trade factor.
- Focuses sales effort by studying existing and potential volume if dealers.
- Submits orders by referring to price list and product literature.
- Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
- Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, and merchandising techniques.
Front End Manager
Fiesta Mart
Houston
01.2010 - 12.2018
- Manage the cashiers and other front-end store employees, and strive to meet sales objectives.
- Uphold high standards of customer service and conduct employee evaluations.
- Facilitate communication between management and staff, and update staff on changes in policies or procedures.
- Handle scheduling to keep the front-end fully staffed, and participate in hiring and training new employee.
Education
Medical billing and coding (G.E.D. GED) -
EVEREST INSTITUTE
Houston, TexasSkills
- Assisted living
- Medical documentation
- Medical office experience
- Nursing home experience
- Order Entry
- Ob/Gyn
- Computer skills
- Guest services
- Care plans
- Food service
- Phone etiquette
- Windows
- Office experience
- Clerical experience
- Word processing
- Accounts receivable
- Multi-line phone systems
- Filing
- Communication skills
- Medical administrative support
- Patient service
- Bilingual
- HIPAA
- Event planning
- Customer service
- Shipping & receiving
- Customer support
- Computer literacy
- Customer relationship management
- Workers' compensation law
- Medical terminology
- Skilled nursing facility experience
- Nutrition
- Epic
- Recreational therapy
- Administrative experience
- CPT coding
- Individual consumer customer service
- Maintaining patient confidentiality
- Math
- Primary care
- Microsoft Office
- Organizational skills
- CPR
- Grammar Experience
- Patient care
- Hospice experience
- Food handling
- Interviewing
- QuickBooks
- Senior care
- Multilingual
- Financial services
- Time management
- Insurance verification
Certification
- CPR Certification
- BLS Certification
- Activity Director Certified
- Driver's License
Languages
- English
- Spanish, Fluent
- English, Fluent
Timeline
Activity Director
Balch Springs Nursing Home
12.2024 - 09.2025
Labor and Delivery Unit Clerk
HCA Houston Healthcare
08.2023 - 07.2024
Operator/unit Secretary
HCA Houston Healthcare Southeast
01.2023 - 07.2024
Sales Team
Seafood Wholesalers
01.2018 - 12.2022
Front End Manager
Fiesta Mart
01.2010 - 12.2018
Medical billing and coding (G.E.D. GED) -
EVEREST INSTITUTE