Gloria Rodriguez
Rancho Cucamonga,CA
Summary
Dedicated and dependable administrative professional with 20 years of experience. Skilled in front office operations, student and parent support, records management, scheduling, and clerical administration. Known for organization, professionalism, and the ability to manage multiple responsibilities in a fast paced school environment.
Overview
21
21
years of professional experience
Work History
Office Assistant - Counseling Office
Rialto Unified School District
Carter High School
07.2010 - Current
- Provided support to counselors, students, parents, and school staff.
- Answered multiline phones, greeted visitors, and responded to questions regarding student records, schedules, and school procedures.
- Processed enrollment documents and assisted new students.
- Scheduled Parent/Teacher conferences as well as student counselor appointments.
- Trained student office aides on office procedures.
- Assisted the registrar with logging, filing, and requesting student records.
- Prepared reports and transcripts while maintaining confidentiality.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Provided support to the Athletic Director by creating flyers, certificates and promotional materials for athletic events and recognition activities.
- Prepared copies of athletic physical forms.
- Inputted athletic schedules, transportation data, and student athlete GPA.
Clerk Typist II - Sub Desk
Rialto Unified School District
Carter High School
07.2008 - 06.2010
- Coordinated daily substitute teacher assignments to ensure classroom coverage for staff absences.
- Maintained accurate records of certificated absences, leave requests, and substitute placements.
- Processed and verified employee time cards and attendance reports.
- Communicated with teachers, substitutes, and administrators regarding scheduling changes and coverage needs.
- Created information files for substitute teachers.
- Assisted with front office operations, including answering phones, filing documents, and providing customer service to staff and parents.
- Assisted the registrar with logging and maintaining cumulative student files.
- Requested student records from previous schools and processed incoming records.
- Prepared and mailed cumulative files to forwarding schools.
Clerk Typist II - Reception
Rialto Unified School District
Carter High School
10.2005 - 06.2008
- Greeted students, parents, staff, and visitors in a professional and welcoming manner.
- Answered and directed high volume phone calls while providing accurate information and assistance.
- Maintained visitor logs with accuracy and confidentiality.
- Assisted students, parents, and staff with general inquiries regarding school policies, schedules, and events.
- Demonstrated strong multitasking, organization and customer service skills in a fast paced school environment.
Education
Bachelor of Arts - Psychology
California State Polytechnic University, Pomona
Pomona, CA06-2004
Skills
- Customer service
- Positive attitude
- Time management
- Data Entry and Record Keeping
- File organization
- Dedicated team player
- Resourceful
- Microsoft Office (Word, Excel, Outlook)
Languages
Spanish
Timeline
Office Assistant - Counseling Office
Rialto Unified School District
07.2010 - Current
Clerk Typist II - Sub Desk
Rialto Unified School District
07.2008 - 06.2010
Clerk Typist II - Reception
Rialto Unified School District
10.2005 - 06.2008
Bachelor of Arts - Psychology
California State Polytechnic University, Pomona