MARSHA J. BOWEN
Fort Madison
Summary
Dedicated administrative support specialist recognized for optimizing processes in student record management and scholarship coordination. Proven track record in delivering accurate and timely services while maintaining confidentiality and compliance. Effectively balances multiple responsibilities to enhance team efficiency and student satisfaction.
Overview
29
29
years of professional experience
Work History
Administrative Assistant, Counseling Office
Fort Madison Community School District
Fort Madison
01.2020 - Current
- Provide administrative support in a busy counseling office serving students, parents, and staff.
- Answer phones, respond to inquiries, and direct individuals to appropriate resources.
- Manage scheduling and maintain accurate student records.
- Process transcripts and perform registrar-related responsibilities.
- Coordinate scholarship information and assist with application processes.
- Maintain confidentiality while handling sensitive student information.
- Ensure compliance with district policies and procedures.
Customer Service Associate
Appleberry Orchard
01.2017 - Current
- Deliver friendly and efficient customer service in a high-volume retail environment.
- Assist customers with purchases, product selection, and general inquiries.
- Process transactions accurately and maintain organized sales areas.
- Support team operations during peak seasonal periods.
Library Associate
Fort Madison Community School District
Fort Madison
01.2012 - 01.2020
- Assisted students and staff with library resources, technology, and research needs.
- Managed circulation, inventory, and organization of library materials.
- Supported a positive learning environment through daily customer service and operational support.
- Assisted with technology troubleshooting and resource accessibility.
Owner/Operator
Home Daycare Provider
Fort Madison
01.2005 - 01.2012
- Managed all aspects of daily daycare operations.
- Provided a safe, nurturing, and structured environment for children.
- Maintained schedules, records, and compliance requirements.
- Communicated regularly with parents regarding child care and development.
- Demonstrated strong organizational and business management skills.
Bank Employee
State Central Bank
01.1997 - 01.2005
- Provided excellent customer service in a professional banking environment.
- Assisted customers with transactions and account-related inquiries.
- Maintained accuracy while processing financial information and records.
- Built strong relationships with customers through dependable service and communication.
- Worked collaboratively with team members to meet operational goals.
Education
High School Diploma -
Burlington High School
Burlington, Iowa01-1994
Skills
- Customer Service Excellence
- Administrative Support
- Data Entry & Record Management
- Student Records & Transcript Processing
- Scheduling & Calendar Management
- Microsoft Office (Word, Excel, Outlook)
- Front Desk & Phone Operations
- Communication & Interpersonal Skills
- Confidentiality & Compliance
- Time Management & Multitasking
- Organization & Attention to Detail
- Team Collaboration
Timeline
Administrative Assistant, Counseling Office
Fort Madison Community School District
01.2020 - Current
Customer Service Associate
Appleberry Orchard
01.2017 - Current
Library Associate
Fort Madison Community School District
01.2012 - 01.2020
Owner/Operator
Home Daycare Provider
01.2005 - 01.2012
Bank Employee
State Central Bank
01.1997 - 01.2005
High School Diploma -
Burlington High School