Gloria Sanchez
Fort Worth
Summary
Dynamic billing and accounts receivable professional with extensive experience at Qualus, excelling in accurate invoicing and customer service. Proven track record in process improvement and compliance, leveraging SAP expertise and attention to detail to enhance operational efficiency. Bilingual in Spanish, fostering strong client relationships and resolving disputes effectively.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Billing Coordinator
Qualus
Fort Worth
2023.10 - 2025.09
- Accurate Billing: Preparing and maintaining billing records, applying correct rates and charges, and ensuring billing accuracy.
- Customer Service: Responding to customer inquiries, resolving billing disputes, and providing assistance with payment options.
- Account Management: Processing new accounts, changes, and cancellations, as well as managing account balances and payments.
- Data Management: Maintaining utility usage records, updating billing system information, and generating reports.
- Problem Solving: Investigating billing inaccuracies, researching billing issues, and making recommendations for resolution.
- Collections: Assisting with the collection of overdue payments and implementing payment plans.
- Compliance: Ensuring compliance with billing regulations and procedures.
- Record Keeping: Maintaining accurate and organized records of billing activities, payments, and customer interactions.
Senior Accounts Receivable Specialist
Team Global Facility Solutions, Inc.
Fort Worth
2022.11 - 2023.10
- Invoicing and Billing: Ensuring accurate and timely invoicing of customers, and managing the full-service account receivables cycle.
- Collections: Proactively managing delinquent accounts, contacting customers, and developing tailored collection plans.
- Payment Processing: Ensuring proper application of payments to the correct accounts and resolving discrepancies.
- Reporting and Analysis: Preparing detailed AR reports, analyzing trends, and providing insights to senior management.
- Process Improvement: Assisting in developing and implementing new or revised processes to improve efficiency and accuracy.
- Team Leadership: Mentoring and supporting junior AR staff.
Senior Account Manager
Consensus corp
North Richland Hills
2014.08 - 2022.07
- Reconciliation of accounts on daily basis. Maintain record of time for fellow employees. Assure all tasks are met in timely manor.
- Implement a new process for collection of accounts.
- Stream lined process for maintaining accurate accounting templates.
Credit Services Representative
Let's Talk.com
North Richland Hills
2009.01 - 2014.08
- Reconciling wireless commission accounts on daily basis.
- Detailed research and comparison to clear invoices with payments.
- Identify discrepancies with in payments making adjustments as needed.
- Creating spread sheets on unpaid invoices to be disputed with venders.
- Clearing and balancing Gl accounts on a monthly basis.
Account Transfer Representative
T.D. Ameritrade
Westlake
2008.11 - 2009.01
- Enter 100 account transfers weekly.
- Enter customer information into system and commence account transfer.
- Identify discrepancies with in transfer making adjustments as needed.
- Researched and resolved customer inquiries.
Credit Services Representative
Let's Talk.com
North Richland Hills
2007.06 - 2008.10
- Reconciling wireless commission accounts on daily basis.
- Detailed research and comparison to clear invoices with payments.
- Identify discrepancies with in payments making adjustments as needed.
- Creating spread sheets on unpaid invoices to be disputed with venders.
- Clearing and balancing Gl accounts on a monthly basis.
Credit Services Representative
Radio Shack Corporation
Fort Worth
2005.10 - 2007.06
- Reconciling wireless commission accounts on monthly basis.
- Detailed research and comparison to clear invoices with payments.
- Identify discrepancies with in payments making adjustments as needed.
Associate/ Customer Service
Payless Shoe Source
Fort Worth
2003.07 - 2005.07
- Maintaining Store Appearance and Organization.
- Helping Customers Find items.
- Assisting in training new employees.
Graphic Artist
Small Business Ink
Haltom City
2002.08 - 2003.06
- Preparing Graphics For Customers.
- Answering phones and Taking orders.
- Making sure customers were happy with the appearance of orders.
Education
Business of Arts - Graphic And Digital Design
Trimble Technical High School
2003-06
Some College (No Degree) - Business
Tarrant County College
Skills
- Customer service and support
- Microsoft Office Suite
- Accounts receivable management
- SAP expertise
- PeopleSoft proficiency
- Account management
- Invoicing and billing
- Attention to detail
- Compliance regulations
- FLUENT IN Spanish
Certification
- Maintained Smart sheets certification
Languages
Spanish
Professional
References
References available upon request.
Personal Information
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Smart Sheets
SAP Business
Microsoft Excel
Timeline
Billing Coordinator
Qualus
2023.10 - 2025.09
Senior Accounts Receivable Specialist
Team Global Facility Solutions, Inc.
2022.11 - 2023.10
Senior Account Manager
Consensus corp
2014.08 - 2022.07
Credit Services Representative
Let's Talk.com
2009.01 - 2014.08
Account Transfer Representative
T.D. Ameritrade
2008.11 - 2009.01
Credit Services Representative
Let's Talk.com
2007.06 - 2008.10
Credit Services Representative
Radio Shack Corporation
2005.10 - 2007.06
Associate/ Customer Service
Payless Shoe Source
2003.07 - 2005.07
Graphic Artist
Small Business Ink
2002.08 - 2003.06
Business of Arts - Graphic And Digital Design
Trimble Technical High School
Some College (No Degree) - Business
Tarrant County College