Gloria Sasaki
Houston,TX
Summary
Versatile and dynamic professional with a proven track record at H-E-B, excelling in roles from Floral Assistant to Customer Service Bagger. Expert in flower arranging and client consultation, I've elevated event experiences and customer satisfaction. Skilled in POS systems and renowned for creative vision, I consistently enhance operational efficiency and foster positive customer interactions.
Overview
6
6
years of professional experience
Work History
Floral Assistant
H-E-B
02.2024 - Current
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Consulted with clientele to discuss special occasion floral designs for weddings, funerals, and other events.
- Researched latest design trends, colors, and vendor products for use in new pieces.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Collaborated closely with customers to create unique designs for bouquets, wreaths, and gifts.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Learned and adapted quickly to new technology and software applications.
Cashier
H-E-B
08.2022 - Current
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Overnight Stocker
H-E-B
08.2020 - 11.2022
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Stocked designated items on shelves, end caps and displays.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Customer Service Bagger
H-E-B
08.2018 - 08.2020
- Communicated with cashiers and customers to learn about bagging needs.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Bagged customer purchases while paying mind to industry best practices.
- Returned unwanted merchandise and retrieved specially requested products.
- Assisted with maintaining clean and organized store appearance.
- Recorded product, packaging and order information on specified forms.
Education
Associate of Arts - Business Administration
Lone Star College
Houston, TX12-2025
Associate of Science - Science
Lone Star College
Houston, TX05-2024
Associate of Science -
San Jacinto College
Pasadena, TX06-2022
High School Diploma -
C. E. King High School
11433 East Sam Houston Parkway North 05-2020
Skills
- Flower cutting and arranging
- Client consultation
- Customer support
- Creative vision
- Point-of-sale system
- Returns processing
- Product restocking
- Daily reporting
- Customer assistance
- Hospitality and accommodation
- Liquor law compliance
- Data entry
Gaming and Cooking
As an avid gamer and passionate cook, I bring creativity, problem-solving skills, and a keen attention to detail to all my endeavors. Gaming has taught me the value of strategic thinking, teamwork, and adaptability, while cooking allows me to express my creativity and multitask efficiently in high-pressure situations. I am constantly seeking ways to apply my skills in these areas to enhance productivity, build strong collaborations, and create enjoyable, engaging experiences, whether in a team environment or on my own.
Languages
English
Spanish
Software
Excel
Powerpoint
Timeline
Floral Assistant
H-E-B
02.2024 - Current
Cashier
H-E-B
08.2022 - Current
Overnight Stocker
H-E-B
08.2020 - 11.2022
Customer Service Bagger
H-E-B
08.2018 - 08.2020
Associate of Arts - Business Administration
Lone Star College
Associate of Science - Science
Lone Star College
Associate of Science -
San Jacinto College
High School Diploma -
C. E. King High School
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