Gloria Smith
Bridgeport,CT
Summary
Ability to manage multiple priorities in a fast paced and rapidly changing environment. Knowledge of modern office practices and procedures. Strong customer service skills, with the ability to diffuse difficult situations. Proficient in general office duties, such as Microsoft Word, Power Point and Excel. Eight years of experience in the health field as a CNA, over a year as a MA and seven years in the mental health field.
Overview
3
3
Certifications
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Delivery Driver
Honor Platoon Logistics
Stratford, CT
10.2020 - Current
- Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
Home Health Aide
Home Watchers And Care Givers
Norwalk, CT
08.2019 - 03.2020
- Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
- Traveled to clients' homes to provide healthcare services and promote continuity of care.
Customer Associate
Family Dollar
Stratford, CT
07.2018 - 10.2019
- Provide troubleshooting and technical assistance to customers.
- Assess the customer's needs and translation into solutions.
- Coordinate with customers to resolve any billing inquiries.
- Act as the first point of contact for customers seeking help with products or technical issues.
CNA
Home Sweet Home
Trumbull, CT
01.2018 - 10.2018
- Bathe and dress patient.
- Prepare and serve small meals/snacks.
- Assist patient back and forth to bathroom.
- Assist patient with exercises of R.O.M.
- Range of motion.
- Travel with patient to and from doctor’s appointments.
Medical Assistant
Center for Human Services
Stratford, CT
02.2016 - 08.2017
- Answer and direct phone calls.
- Filing U/A’s, Doctor's Orders and Hospital paperwork.
- Assist nurses with miscellaneous duties.
- Draw insulin for nurses to administrate.
- Proficient in SAMMS and AMS computer programs.
Night Monitor
New Prospects
Bridgeport, CT
11.2011 - 02.2016
- Check client’s rooms periodically.
- Take notes on monitoring procedures.
- Prepare a daily census of population in the facility.
- Look up patient’s insurance eligibility.
- Administrate medication when needed.
Education
Certificate - Medical Assisting
Porter And Chester Institute - Stratford
Stratford, CT 07.2009 - 01.2010
Diploma - General Studies
Richard. C. Briggs High School
Norwalk, CT 01.2005 - 07.2008
Skills
Excellent work ethic
undefinedCertification
CPR/ First Aid Bedside manner Blood Draw
Timeline
Delivery Driver
Honor Platoon Logistics
10.2020 - Current
Home Health Aide
Home Watchers And Care Givers
08.2019 - 03.2020
Customer Associate
Family Dollar
07.2018 - 10.2019
CNA
Home Sweet Home
01.2018 - 10.2018
Medical Assistant
Center for Human Services
02.2016 - 08.2017
Night Monitor
New Prospects
11.2011 - 02.2016
Certificate - Medical Assisting
Porter And Chester Institute - Stratford
07.2009 - 01.2010
Diploma - General Studies
Richard. C. Briggs High School
01.2005 - 07.2008
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