
Customer-focused professional with over 12 years of experience in diverse roles, including warehouse operations and food service. Demonstrates strategic sales knowledge and expertise in POS systems, coupled with a diligent work ethic and proficiency in medical terminology. Proven track record of enhancing workflow efficiency and contributing to team goals, with a commitment to delivering exceptional service and improving customer satisfaction.
• Managed high-volume inbound calls assisting clients with disabilities in scheduling transportation services
• Coordinated and booked trips while ensuring accuracy and timeliness of client information
• Entered, updated, and maintained detailed client records in scheduling systems
• Provided administrative and clerical support, including data entry, documentation, and record maintenance
• Handled sensitive and confidential client information in compliance with privacy regulations
• Communicated effectively with clients, drivers, and internal staff to ensure smooth service operations