Summary
Overview
Work History
Education
Skills
Timeline
Generic

GLORIA SMITH

CHICAGO,IL

Summary

Customer-focused professional with over 12 years of experience in diverse roles, including warehouse operations and food service. Demonstrates strategic sales knowledge and expertise in POS systems, coupled with a diligent work ethic and proficiency in medical terminology. Proven track record of enhancing workflow efficiency and contributing to team goals, with a commitment to delivering exceptional service and improving customer satisfaction.

Overview

11
11
years of professional experience
2013
2013
years of post-secondary education

Work History

AIDE AND ASSISTANT

Scr Medical Trans
07.2021 - 06.2024
  • Aiding and assisting disabled children to and from school in a moving vehicle
  • Completed day-to-day duties accurately and efficiently.

WAREHOUSE WORKER

Target Warehouse
01.2019 - 05.2022
  • Sorted and loaded orders efficiently, enhancing workflow and reducing errors.
  • Utilized organizational skills to maintain a clean and safe work environment.
  • Contributed to team goals by collaborating effectively and meeting daily targets.
  • Streamlined sorting processes to enhance efficiency, leading to faster order processing and improved customer satisfaction.

HOUSEKEEPING

University of Chicago Medical Center
Chicago
06.2017 - 01.2019
  • Maintained cleanliness of patient rooms, ensuring timely service and adherence to health standards.

CASHIER AND UTILITY WORKER

Kroger Foods - Food4less
11.2016 - 01.2017
  • Operated cash register efficiently, enhancing customer satisfaction through prompt service.
  • Assisted in maintaining store cleanliness, contributing to a welcoming shopping environment.

CUSTOMER SERVICE REPRESENTATIVE

Cook DuPage Transportation
07.2013 - 03.2016

• Managed high-volume inbound calls assisting clients with disabilities in scheduling transportation services

• Coordinated and booked trips while ensuring accuracy and timeliness of client information

• Entered, updated, and maintained detailed client records in scheduling systems

• Provided administrative and clerical support, including data entry, documentation, and record maintenance

• Handled sensitive and confidential client information in compliance with privacy regulations

• Communicated effectively with clients, drivers, and internal staff to ensure smooth service operations

Education

CERTIFICATION - MEDICAL ADMINISTRATIVE ASSISTANT

Computer System Institute

Skills

  • Strategic sales knowledge
  • POS system
  • Aide & assistant
  • Medical terminology knowledge
  • Organizational skills
  • Team collaboration
  • Inventory management
  • Customer service
  • Trip scheduling
  • Issue resolution
  • Efficiency improvement
  • Workflow enhancement
  • Order processing
  • Health standards adherence

Timeline

AIDE AND ASSISTANT

Scr Medical Trans
07.2021 - 06.2024

WAREHOUSE WORKER

Target Warehouse
01.2019 - 05.2022

HOUSEKEEPING

University of Chicago Medical Center
06.2017 - 01.2019

CASHIER AND UTILITY WORKER

Kroger Foods - Food4less
11.2016 - 01.2017

CUSTOMER SERVICE REPRESENTATIVE

Cook DuPage Transportation
07.2013 - 03.2016

CERTIFICATION - MEDICAL ADMINISTRATIVE ASSISTANT

Computer System Institute
GLORIA SMITH