Gloria Valenzuela
Phoenix,AZ
Summary
I have over 20 years experience of customer service and Administration office skills . I am bilingual with team management and organization with professional development skills and knowledge of State Law regulations
Overview
6
6
years of professional experience
Work History
Warehouse Worker
Goodwill Store
10.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Performed general housekeeping and cleaning tasks.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Administration Assistant
Vive Construction
02.2022 - 07.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Reduced administrative workload for supervisors, managing calendar appointments and coordinating meeting logistics.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Demonstrated exceptional adaptability when faced with shifting priorities or new assignments from management figures in real-time situations.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Composed inter-office correspondence and provided product and service information to customers.
- Improved workplace productivity with the implementation of a centralized filing system, organizing both digital and physical documents.
- Enhanced communication efficiency by creating comprehensive internal documentation and updating office policies for clarity.
- Maintained open lines of communication between departments through effective liaison duties that fostered collaboration efforts.
- Promoted a positive work environment through proactive conflict resolution tactics during interpersonal disputes among employees.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Created and maintained databases to track and record customer data.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Adjudicator
Department Of Economic Security
06.2020 - 07.2022
CSR2
MVD Criminal Records
10.2017 - 06.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate Of Applied Business - Law, English, Communication, Public Relations
Phoenix Collage
Phoenix, AZ08.2019
Certificate - Business Administration
Maricopa Skill Center Gateway
Phoenix, AZ09.2018
Diploma - Basics Study
Tempe High School
Tempe, AZ05.1975
Skills
- Packaging and Labeling
- Picking and Packing
- Self-Motivated and Disciplined
- Cleaning and Organizing
- Heavy Lifting
- Loading and unloading
- Order Picking
- Sorting and Labeling
- Material Handling
Timeline
Warehouse Worker
Goodwill Store
10.2023 - Current
Administration Assistant
Vive Construction
02.2022 - 07.2022
Adjudicator
Department Of Economic Security
06.2020 - 07.2022
CSR2
MVD Criminal Records
10.2017 - 06.2020
Associate Of Applied Business - Law, English, Communication, Public Relations
Phoenix Collage
Certificate - Business Administration
Maricopa Skill Center Gateway
Diploma - Basics Study
Tempe High School
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