GLORIA VIDAL
El Paso
Summary
Experienced social work professional ready to contribute effectively to supportive and dynamic environment. Skilled in case management, crisis intervention, and community outreach. Strong focus on collaboration and achieving tangible results. Reliable, adaptable, and known for integrity and empathy in client interactions.
Overview
13
13
years of professional experience
Work History
Service Coordinator
Housing Authority of the City of El Paso
05.2024 - Current
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Coordinated resource fairs for residents.
- coordinated food bank distributions
- Assisted filling out applications for governments applications.
- Conducted assessments to identify client needs and appropriate interventions.
- Coordinated with external agencies to secure necessary resources for clients.
Research Fellow
City of El Paso
05.2024 - Current
- Managed research projects within budget constraints while maintaining high-quality output and timely completion.
- Established partnerships with external organizations for collaborative research efforts, increasing resources and expertise available for projects.
- Applied research technique to determine effectiveness of Air Quality interventions.
Fulfillment Associate
Amazon
01.2022 - Current
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Increased on-time delivery rates by prioritizing urgent shipments and effectively managing workload distribution among team members.
Undergraduate Student
EPISD Hart Elementary
08.2023 - 05.2024
- Developed and implemented individualized service plans tailored to meet the needs of each client
- Worked closely with students and families to set and achieve specific goals
- Facilitated case management services for families in need of support and resources
- Educated clients on community resources available to them such as food banks, homeless shelters, job training programs
- Facilitated group activities that encouraged socialization among the children
Front Desk Assistant
El paso County Court House
10.2023 - 02.2024
- Greeted and welcomed guests in a friendly and professional manner, providing prompt service
- Provided excellent customer service to all visitors by answering questions and resolving issues promptly
- Resolved conflicts between visitors and customers in a courteous manner
- Utilized strong organizational skills to efficiently manage front desk operations
- Answered incoming calls in a timely manner, providing accurate information to callers
- Provided support during special events held onsite
- Resolved any complaints or issues in a timely fashion
- Greeted persons entering establishment, determined nature, and purpose of visit and direct and escort them to specific destinations
Technical support representative/Supervisor
Continuum
07.2020 - 09.2021
- Assist and provided help to customers who required help with technical products such as hardware and software and issues with internet, cable services
- Provided technical support for customers via phone, email and chat; responded to customer inquiries promptly and professionally
- Handled customer complaints and escalated issues according to procedures
Undergraduate Intern
Lee & Beulah Moor
08.2019 - 05.2020
- Demonstrated effective communication skills when working with individuals from diverse backgrounds and cultures
- Utilized referral networks and resources for clients in need of additional assistance
- Conducted home visits and provided in-home support services to families in need
- Maintained records of patient case history and added detailed reports to database
- Scheduled follow-up appointments and family meetings to support patient progress
- Intervened in crisis situations utilizing de-escalation techniques to ensure safety of all involved parties
- Maintained accurate case notes according to agency policies and procedures
- Developed positive relationships with clients while advocating on their behalf within the legal system
Graphic designer/ Installer
All-Print of El Paso
03.2019 - 12.2019
- Developed multiple marketing materials, including brochures, flyers, and posters, to promote products or services
- Completed creative deliverables within established deadline
- Created logos, flyers, and other marketing materials
- Designed graphics for social media campaigns, such as Facebook ads and Instagram posts
Graphic designer/ Installer
Sign Bros
03.2015 - 03.2019
- Designed graphics for social media campaigns, such as Facebook ads and Instagram posts
- Collaborated with clients to determine design requirements and objectives
- Troubleshot hardware and software issues related to graphics installations
Tire Lube Express Technician/ cashier ASSOCIATE
Walmart
03.2012 - 03.2015
- Assisted customers with selecting the appropriate motor oils and lubricants based on their needs
- Exhibited strong attention to detail when inspecting vehicles prior to performing any services
- Adjusted vehicle systems to meet manufacturer performance specifications
Education
Bachelor of Science - Social Work
The University of Texas At El Paso
El Paso, TX05-2024
Associate of Applied Science - Social Work
El Paso Community College
El Paso, TX05-2019
Skills
- Team leadership
- Proficiency in office programs
- Resource utilization
- Record preparation
- Needs assessment
- Family service plans
- Community resource expertise
- Time management
- Active listening
- Problem-solving
- Organizational skills
- Teamwork and collaboration
- Project planning
- Conflict resolution
- Decision-making
Languages
Spanish
Full Professional
Timeline
Service Coordinator
Housing Authority of the City of El Paso
05.2024 - Current
Research Fellow
City of El Paso
05.2024 - Current
Front Desk Assistant
El paso County Court House
10.2023 - 02.2024
Undergraduate Student
EPISD Hart Elementary
08.2023 - 05.2024
Fulfillment Associate
Amazon
01.2022 - Current
Technical support representative/Supervisor
Continuum
07.2020 - 09.2021
Undergraduate Intern
Lee & Beulah Moor
08.2019 - 05.2020
Graphic designer/ Installer
All-Print of El Paso
03.2019 - 12.2019
Graphic designer/ Installer
Sign Bros
03.2015 - 03.2019
Tire Lube Express Technician/ cashier ASSOCIATE
Walmart
03.2012 - 03.2015
Bachelor of Science - Social Work
The University of Texas At El Paso
Associate of Applied Science - Social Work
El Paso Community College
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