Mahsa Shadmehry

- Responsible for overall daily operations under the guidance of the Senior Transload Manager, Director of Operations, and Vice President of Operations.
- Triage new service requests received from field operations, sales, consumers, and management.
- Vet and evaluate all new service requests, ensuring appropriate prioritization and efficient assignment of tasks to the Service team.
- Serve as a liaison between clients and internal departments, including operations, logistics, and sales, to facilitate effective communication and coordination.
- Conduct virtual assessments to diagnose both warranty and out-of-warranty service claims.
- Responsible for processing quotations and processing sales orders.
- Understand purchase orders, including payment terms, and ensure adherence to the agreed-upon terms during the procurement process.
- Possess a basic understanding of Microsoft Office applications (Word, Excel), Windows 10 & 11, and utilize them for documentation and data management.
- Familiarity with shipping methods and Incoterms to facilitate the shipping process and coordinate logistics.
- Provide assistance to clients by addressing their concerns, answering inquiries, and providing necessary support throughout the service process.

• Responsible for overall daily operations under Senior Transload Manager, Director of operations & Vice President of Operations
• Successfully trained field operations, sales, consumer direct, and management teams to handle new service requests
• Conducted thorough vetting of all incoming service requests and efficiently assigned service teams to provide effective assistance to clients
• Acted as a liaison between clients and internal operations, logistics, and sales departments, ensuring seamless communication and coordination
• Utilized virtual assessment techniques to diagnose service claims, both within warranty and out of warranty, enabling prompt resolution for clients.

• Detected suspicious activities and watched for criminal acts or client rule infractions at assigned posts
• Provided effective oversight and supervision of team members' daily activities, ensuring adherence to protocols and maintaining accuracy in reports
• Promptly reported all incidents to the Property Manager, following proper post-incident protocols, and served as the primary point of contact for emergency responders
• Took responsibility for new hire training, as well as conducting monthly training sessions to ensure the team's continuous development and compliance with security procedures.

• Assistant to the Store Manager, by assigning, directing and reviewing the work of personnel
• Provided comprehensive training to new hires, ensuring they were well-versed in company policies, procedures, and best practices, fostering a customer-centric approach
• Demonstrated strong organizational skills by effectively managing and overseeing the schedule and work of assigned staff, optimizing team productivity and customer satisfaction
• Conducted timely and constructive performance evaluations for team members, fostering a culture of continuous improvement and motivating employees to excel in their roles.