Word
GLORIA VITOLO
Fitness Manager/Personal Trainer/Group Fitness Instructor
Bluffton,SC
Summary
Knowledgeable and passionate Personal Trainer and Fitness Center Manager with 18 years of experience designing and implementing programs for various populations. Personable leader, with 14 collective years of department and site management, offering skilled collaboration and effective communication to teams of up to over 100 instructors. Selected to present to eligible employees of diverse populations on a variety of health/fitness/wellness topics. Energetic with sound knowledge of anatomy and physiology. Strong background in individual personalized training. Customer service oriented, ability to interact positively with clients, members and colleagues.
Overview
11
11
years of professional experience
2
2
Certifications
1
1
Language
Work History
Personal Trainer/Group Fitness Instructor/Regional Exercise Specialist
Optum/Plus One, All Tri
New York, NY
01.2017 - 07.2021
- Conducted consultations, movement screens, assessments, goal setting
- Developed personal training programs for various populations
- Monitored progress and updated programs when needed
- Communicated/scheduled services offered to eligible employees up to 4,000
- Develop programming to support and motivate participants and to ensure a positive overall experience of facilities and services provided by Optum/Plus One
- Instruct members on safe and effective use of cardiovascular, flexibility, strength training equipment, ensuring safety and proper form
- Respond to member needs, requests and concerns in timely, consistent manner, bolstering member satisfaction ratings
- Maintained site policies, procedures and standards for over 20 corporate sites
- Developed, planned taught group fitness and small group sessions
General Manager
Optum/Plus One, Federal Reserve Bank of NY
New York, NY
07.2016 - 01.2017
- Handled all aspects of Group Fitness program: hiring, coaching, scheduling instructors, seasonal class schedule changes
- Managed staff payroll and scheduling for team of 20-25 including Personal Trainers, Group Fitness instructors and Locker Room Attendants
- Ensure floor staff maintained facility at gold standard
- Managed enrollment, defaults, cancellations, holds
- Maintained member files including health history, medical clearance forms
- Responded to member needs in timely, professional and courteous manner
- Provided FRBNY client liaison with daily and weekly updates on facility operations
- Participated in weekly annual company benefits fairs; assessments, demos and health incentives
- Maintained current industry trends; planned and made recommendations for programs, seminars and workshops offered to eligible population of over 2,500
General Manager
Optum/Plus One, The Wellness Studio, Viacom
New York, NY
09.2014 - 10.2015
- Increased membership by 25% within first quarter by providing gold standard in customer service to members and eligible population
- Recruited outside contractors for spa and wellness services at the Wellness Studio
- Responsible for creating, developing and marketing new Wellness and fitness programs and events
- Handled all aspects of Group Fitness program, hiring, coaching, scheduling instructors, seasonal and mid-seasonal schedule changes
- Managed staff payroll, scheduling, coverage, onboarding, reviews and professional development
- Managed enrollment, defaults, cancellations, personal training and other services through Flex enrollment system
- Responsible for all communications to membership and eligible population on Studio events and services
Assistant Manager
Optum/Plus One, News Corporation
New York, NY
11.2007 - 04.2012
- Represented Plus One on Global scale through television and online appearances on variety of health and fitness topics for various Fox News Channel programs
- Prepared and delivered "Lunch & Learn" presentations quarterly on various wellness topics for News Corporation eligible employees
- In charge of all aspects of facility operation, staff scheduling and client contact updates in absence of General Manager
- Responsible for weekly and monthly reports: site tracker, goal schedule, client report
- Responsible for planning and marketing of monthly and quarterly member contests
- Earned consistent annual 5/5 star peer and direct report reviews for customer service provided to News Fitness' 1600+ membership
- Maintained high volume of personal training sales, surpassing monthly goals, beginning at $2,000 monthly increasing to $6,000 over 4 year period
- Responsible for sports competition and specialty class scheduling, as well as scouting, auditioning and hiring instructors and trainers
- Participated in all aspects of new hire process: filtering resumes, conducting interviews and new hire paperwork
Education
Associate of Arts -
Borough of Manhattan Community College of The City University of New York
New York, NYSkills
Health and wellness
Exercise program design
Personal training and coaching
Fitness instruction
Activity Planning
Group and individual instruction
First Aid and CPR
Passion for fitness
Motivational
Knowledge of human anatomy
Interpersonal Communication
Certification
American Council on Exercise; Personal Trainer, Senior Fitness Specialist, Behavior Change Specialist
Software
Power Point
Excel
Timeline
Personal Trainer/Group Fitness Instructor/Regional Exercise Specialist
Optum/Plus One, All Tri
01.2017 - 07.2021
General Manager
Optum/Plus One, Federal Reserve Bank of NY
07.2016 - 01.2017
General Manager
Optum/Plus One, The Wellness Studio, Viacom
09.2014 - 10.2015
Assistant Manager
Optum/Plus One, News Corporation
11.2007 - 04.2012
Associate of Arts -
Borough of Manhattan Community College of The City University of New York