Gloria Ward
York,PA
Overview
1
1
Certification
21
21
years of professional experience
Work History
Medical Assisting Instructor
York Technical Career Institute
York, PA
10.2014 - Current
- Instructed students in Medical Office Administration, preparing them for efficient office management in healthcare settings.
- Instructed students in Medical Office Computer Administration, equipping them with essential technical skills for modern healthcare environments.
- Taught Medical Terminology I and II to enhance students' understanding of healthcare vocabulary.
- Instructed students in Law & Ethics for the Health Professional, fostering understanding of legal standards and ethical practices in healthcare.
- Instructed students in Medical Lab Technician I and II courses, focusing on phlebotomy techniques and laboratory practices.
- Instructed students in Principles of Pharmacology I & II
- Instructed students in Coding Classification and Reimbursement Systems
- Instruct students in National Certification Review
- Instruct students in the American Heart Association in CPR & AED
- Provided instruction in Professional Development to equip students with essential career skills and job readiness.
- Taught Critical Thinking to develop students' analytical and problem-solving skills in healthcare contexts.
- Taught Introduction to Healthcare to familiarize students with the fundamentals of the healthcare system.
Medical Assisting Instructor
Kaplan Career Institute
Harrisburg, PA
03.2006 - 10.2014
- Instruct students in patient care techniques and effective communication skills
- Instruct students in the skills of Clinical Assisting and Pharmacology
- Educate students in laboratory procedures including venipuncture and injection techniques
- Instruct students in Anatomy & Physiology
- Instruct and train students in Medical Insurance, Coding, Bookkeeping, Scheduling, other front office skills
- Educate adult learners on the principles of medical assisting
- Instructed students in therapeutic care practices and professionalism standards
Externship
Dr. Bruce Klaskin D.O. Pain Management
York, Pennsylvania
02.2006 - 03.2006
- Checked patients in and out, prepared patient charts, scheduled appointments, made reminder calls, and obtained prior authorizations for office procedures to streamline patient flow.
- Recorded patient vitals to ensure accurate health monitoring and organized the medication cabinet by theme for improved accessibility.
- Performed administrative and clinical tasks weekly in the Hanover office to support patient care and operational efficiency.
- Completed day-to-day duties accurately and efficiently. Collaborated with diverse teams to meet goals and address product and service issues
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to meet service goals efficiently.
- Identified customer needs promptly and efficiently.
Externship
Brockie Internal Medicine
01.2006 - 02.2006
- Direct contact with patients rooming patients, taking patient history, taking vitals
- Executed check-in and check-out procedures to streamline patient flow and enhance experience
- Prepared patient charts to ensure accurate information for clinical staff
- Completed IDX computer training to master office scheduling software for managing appointments for MRIs, cardiovascular testing, and blood testing
- Rotated through both the clinical area and the front desk area
Education
Bachelor of Science - Social Work (B.S.S.W.) Healthcare, Aging & Medical
Liberty University - Online
Lynchburg, VA10-2027
B.S in Health And Wellness - Health And Wellness
Kaplan University
Chicago, IL08-2012
Associate of Arts - Physical Education & Early Childhood
Marjorie Webster Junior College
Washington D.C.05-1970
Skills
- Medical terminology
- Clinical assisting
- Patient assessment
- Electronic health records
- Medical billing
- Patient support
- Patient education
- Healthcare management
Certification
Steri-Cycle Training in Blood Borne Pathogens 09/04/2026, American Heart Association BLS Instructor 02/3/2025-02/27, National Registered Certified Medical Assistant 12/15/2022-12/15/26, National Certified Pharmacy Technician 11/30/2000-02/28/2027
Timeline
Medical Assisting Instructor
York Technical Career Institute
10.2014 - Current
Medical Assisting Instructor
Kaplan Career Institute
03.2006 - 10.2014
Externship
Dr. Bruce Klaskin D.O. Pain Management
02.2006 - 03.2006
Externship
Brockie Internal Medicine
01.2006 - 02.2006
Bachelor of Science - Social Work (B.S.S.W.) Healthcare, Aging & Medical
Liberty University - Online
B.S in Health And Wellness - Health And Wellness
Kaplan University
Associate of Arts - Physical Education & Early Childhood
Marjorie Webster Junior College