Gloria Williams

Massillon,Ohio

Summary

OBJECTIVE

Motivated and dependable professional seeking an opportunity to utilize my strong communication, organizational, customer service, and problem-solving skills while contributing positively to a team. Eager to learn, grow, and apply my experience and abilities in a professional environment while providing quality service and support to the organization.

Overview

years of professional experience

Work History

Red Coat

Cleveland Clinic

Canton, OH

08.2019 - 07.2026

Greeting and welcoming patients, families, visitors, and employees. Providing directions throughout the hospital.
Helping confirm appointment times, locations, and room numbers.
Providing concierge-type assistance, such as information about restaurants, shopping, transportation, and other community/hospital amenities..

Housekeeper

Aultman Hospital

Canton, Ohio

05.2009 - 07.2019

Maintained cleanliness and sanitation standards in patient rooms and common areas.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Ensured all rooms met the hospitals cleanliness standards by conducting regular inspections and addressing any issues or promptly.

Education

General Degree - undefined

Washington High School

Massillon, Ohio

01.1968

Skills

Computer Software: Filing
MS Word
Cash Handling
Skilled in filing procedures
Handled a multi-line telephone system
Transferred calls, took messages, and answered questions
Filed and retrieved documents
Considerate
Dependable

Maintain a high level of diplomacy and professionalism while handling confidential information
Able to enter data into computer system with accuracy and efficiency
Excellent communication skills
Teamwork and collaboration
Customer service
Flexible and adaptable
Active listening
Organization and time management
Personable and friendly

Accomplishments

Multiple Employee Appreciation Awards – Cleveland Clinic

Recognized by patients, coworkers, and leadership for compassion, professionalism, teamwork, and creating positive experiences through exceptional care and service.

Timeline