Gloria Ogundeji
Leland,NC
Summary
Dynamic leader with proven expertise in operations management and team building, at Shreeji Hari Hospitality Group. Excelled in enhancing customer relations and driving sales growth through strategic marketing and operational improvements. Skilled in budget coordination and performance analysis, achieving notable profitability. Cultivates strong relationships, fostering high employee satisfaction and retention.
Overview
8
8
years of professional experience
Work History
General Manager
Shreeji Hari Hospitality Group
04.2023 - Current
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Pro Rep
Verizon Wireless Corporation
11.2019 - 05.2022
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Gathered, organized and input information into digital database.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Collected, arranged, and input information into database system.
Assistant General Manager
Ocean Hospsitality
08.2016 - 10.2019
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Motivated, trained, and disciplined employees to maximize performance.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Trained and guided team members to maintain high productivity and performance metrics.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Education
Bachelor of Arts - Business Administration And Management
Jones International University
Centennial, CO02-2019
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Staff management
- Customer relations
- Training and development
- Relationship building
- Expense control
- Purchasing
- Operations oversight
- Performance analysis
- Quality management
- Cost analysis and savings
- Sales analysis
- Budget coordination
- Market analysis
- Budget allocation
Timeline
General Manager
Shreeji Hari Hospitality Group
04.2023 - Current
Pro Rep
Verizon Wireless Corporation
11.2019 - 05.2022
Assistant General Manager
Ocean Hospsitality
08.2016 - 10.2019
Bachelor of Arts - Business Administration And Management
Jones International University
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