Open my fields and be better each day in any kind of field
Gloria Isabel Garcia Arias
Manager
30-55 74th Street East Elmhurst,United States
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Manager on Duty
Mc Donald's Goodman Group Corporation
Canal Street , New York
01.2019 - Current
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Oversaw manager operations with team of more than 20 personnel.
- Developed schedules for up to 20 0r more employees per shift.
- Set goals for department and supported employees in meeting expectations.
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Manager
Mc Donald's Lewis Food Corporation
42second Time Square , NY
01.2012 - 01.2019
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Onboarded new employees with training and new hire documentation.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Recruited and hired top performers to add talent and value to department.
- Accomplished multiple tasks within established timeframes.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Applied customer feedback to develop process improvements and support long-term business needs.
Education
No Degree - English
La Guardia Community College
31-10 Thomson Avenue, Queens NY 11101 05.2001 -
Pedagogical Initial Education - Teacher
Julio Ramon Ribeiro
Lima-Peru 01.1993 - 01.1997
Skills
Service management
undefinedInterests
Timeline
Manager on Duty
Mc Donald's Goodman Group Corporation
01.2019 - Current
Manager
Mc Donald's Lewis Food Corporation
01.2012 - 01.2019
No Degree - English
La Guardia Community College
05.2001 -
Pedagogical Initial Education - Teacher
Julio Ramon Ribeiro
01.1993 - 01.1997
play volleyball, listen soft music and walk
I Love to play sport when i have chance so i can release my stress, walking is something that i always been doing it help me to think better.
play volleyball, listen soft music and walk
I Love to play sport when i have chance so i can release my stress, walking is something that i always been doing it help me to think better.
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