Gloria Larissa Lopez-saenz
Lawrenceville,GA
Summary
Dynamic and versatile professional with experience at Felipe Nava, adept at multitasking and delivering exceptional customer service. Skilled in cash handling and technical repairs, including device diagnostics and accessory installation. Proven track record of enhancing guest experiences and increasing sales through item promotion and allergy awareness. Demonstrates a strong work ethic and excels in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Rancho Viejo Cantina & Terrace
07.2022 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items to enhance sales numbers.
Cell Phone Repair Technician
World of Wireless
10.2019 - 05.2021
- Maintained a high level of technical knowledge by staying current on industry advancements and device updates.
- Provided comprehensive explanations of completed repairs to customers, promoting understanding and confidence in the services rendered.
- Reduced repair turnaround time through streamlined diagnostic processes and prioritizing urgent jobs.
- Prevented potential device damage by following proper handling protocols for delicate components during disassembly and reassembly processes.
- Increased repeat business by establishing trust and rapport with customers through transparent communication practices.
- Adapted quickly to varying workload demands while maintaining high standards for repair quality and speed.
- Offered guidance to consumers on purchasing mobile phone accessories.
- Installed replacement batteries, maintaining strict adherence to safety protocols to avoid overheating.
- Applied external accessories such as screen protectors, skins and more.
- Provided diagnostic estimates for repairs, tracking malfunctions and breakage to draft repair cost estimates.
- Installed wiring, cabling and networking hardware on customer premises.
Education
Diploma -
Central Gwinnett High School
Lawrenceville, GA05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Menu Memorization
- Order Accuracy
- Allergy awareness
- Item promotion
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/Bartender
Rancho Viejo Cantina & Terrace
07.2022 - 07.2024
Cell Phone Repair Technician
World of Wireless
10.2019 - 05.2021
Diploma -
Central Gwinnett High School
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