Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Additional Information
Websites
Timeline
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GLORIALYZ DE LOS SANTOS-GARCIA

Springfield,United States

Summary

Dynamic Advancement Manager at Melmark New England with a strong focus on strategic planning and operational efficiency. Demonstrated expertise in enhancing communication channels and fostering family engagement, complemented by exceptional record-keeping abilities. Skilled in conflict resolution and proactive leadership, successfully driving initiatives that enhance decision-making and team collaboration. Committed to continuous improvement and maximizing organizational effectiveness.

Overview

21
21
years of professional experience

Work History

Advancement Manager

Melmark New England
Andover, United States
09.2012 - 12.2024
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Participated in regular meetings within the department to discuss progress and identify areas for improvement.
  • Maintained up-to-date records of all students and Individuals for family engagement.
  • Organized family engagement activities to build camaraderie and foster a pleasant culture.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Negotiated contracts with vendors to secure favorable terms and pricing.

Family Services Coordinator

Merrimack Valley Habitat for Humanity
Lawrence, United States
09.2009 - 09.2012
  • Supervised volunteer personnel, delivering in-depth training and mentoring.
  • Participated in professional development activities to stay up-to-date on best practices in the field.
  • Performed home visits to assess family dynamics and provide guidance on how to improve functioning within the family unit.
  • Provided case management services including resource referrals, advocacy, monitoring and follow-up activities.
  • Maintained confidentiality through stringent handling of charts and data.
  • Maintained accurate records of client contacts through written notes or electronic documentation systems.

Webmaster and Data Systems Manager

Lawrence CommunityWorks, Inc.
Lawrence, United States
10.2008 - 01.2010
  • Designed and developed responsive websites optimized for mobile and desktop platforms.
  • Analyzed user feedback and website analytics to guide continuous improvement of web applications.
  • Worked closely with designers and developers during the development cycle to ensure a successful outcome that meets business objectives.
  • Assisted in troubleshooting technical issues related to web applications or servers when needed.
  • Maintained accurate records of all changes made to websites in order to facilitate easy rollback if needed.

Food Operation Specialist/ Clerk

US Army/ National Guard
, United States
01.2004 - 12.2011
  • Enhanced customer satisfaction by improving operational efficiency and response times.
  • Oversaw the maintenance and repair of operational equipment to ensure reliability.
  • Managed inventory control systems, ensuring accuracy and optimizing stock levels.

Education

BS - Psychology

Hesser College
12.2011

Skills

  • Time management
  • Strategic Planning
  • Workload management
  • Operational Efficiency
  • Proactive Leadership
  • Self-motivation
  • Adaptability
  • Sales techniques
  • Workforce management
  • Strategic planning
  • Verbal and written communication
  • Expense tracking
  • Project planning
  • Documentation and reporting
  • Conflict resolution
  • Customer service
  • Project management

Affiliations

  • Member of the National Honor Society
  • US Army Veteran

Languages

  • English
  • Spanish
  • 5
  • 5

Additional Information

US Army/ National Guard, 01/01/04 - 01/01/11, Food Operation Specialist/ Clerk, Korea, Kansas, Honorably discharged, Life Insurance Producer MA, Life Insurance Producer VA, Life Insurance Producer MI, Life Insurance Producer OH, Life Insurance Producer FL

Timeline

Advancement Manager

Melmark New England
09.2012 - 12.2024

Family Services Coordinator

Merrimack Valley Habitat for Humanity
09.2009 - 09.2012

Webmaster and Data Systems Manager

Lawrence CommunityWorks, Inc.
10.2008 - 01.2010

Food Operation Specialist/ Clerk

US Army/ National Guard
01.2004 - 12.2011

BS - Psychology

Hesser College

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GLORIALYZ DE LOS SANTOS-GARCIA