Gloria Melissa Leon
Cartersville,GA
Summary
Energetic and punctual employee dedicated to following safety procedures and protocols to avoid mishaps.Highly-motivated employee with desire to take on new challenges. Strong work ethic and adaptability. Adept at working effectively unsupervised and quickly mastering new skills. Considered valuable and hardworking employee by supervisors and peers.
Overview
6
6
years of professional experience
Work History
Team Leader
Basic Printing and More
Cartersville, GA
2020.04 - Current
- Created training materials and conducted group trainings on new processes or procedures.
- Maintained a positive work environment that promoted collaboration between team members.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Collaborated with other departments to ensure alignment of goals across teams.
Insurance Agent
Loya Insurance
Cartersville, GA
2021.04 - 2022.05
- Processed payments received from clients promptly according to established procedures.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Maintained accurate records of all insurance transactions using computer software systems.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
Front Desk Receptionist
Country Inns & Suites
Cartersville, GA
2018.06 - 2021.06
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Responded to customer inquiries via phone, email, and in person.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Provided administrative support such as filing documents, photocopying and scanning materials.
Education
High School Diploma -
Woodland High School
Cartersville, GA2021-05
Skills
- Overtime Management
- Work Planning
- Team Supervision
- Client Service
- Exceptional communication skills
- Bilingual in Spanish
Timeline
Insurance Agent
Loya Insurance
2021.04 - 2022.05
Team Leader
Basic Printing and More
2020.04 - Current
Front Desk Receptionist
Country Inns & Suites
2018.06 - 2021.06
High School Diploma -
Woodland High School