Gloriangely Montenegro

- Reviewed and audited patient medical records to ensure accuracy, completeness, and compliance prior to billing.

- Prepared, organized, and maintained electronic and paper charts in accordance with HIPAA guidelines.

- Verified insurance information, authorizations, and demographic data to support timely claims submission.

- Identified and responded to customer requests and concerns through email, online chat, and phone for both English and Spanish-speaking customers.

- Communicated with management when customer issues escalated and worked to find resolutions.

- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.

- Researched prospective accounts to understand needs, build target lists and develop effective emails and scripts.

- Maintained Salesforce records by logging prospecting activities, adding new contacts, and updating account information with useful intelligence.