Gloria P Valencia

• Prioritizes and completes all referrals patients in Primary Care Physicians panel, stats, expedites and orders over 3 days.
• Schedules patient (Preferred Providers List of Specialist) and notifies them of appointment information, including, date, time, location, etc.
• Uses Web IVR to generate authorizations (Availity, Careplus, Humana NIA and any other approved web IVR for authorization processing).
• Completes orders with proper documentation on where patient is scheduled and how patient was notified.
• Sent the referrals specialist office & confirmed receipt.
• Confirm with the PT and arrange transportation
• Ensures patient's external missed appointment are rescheduled and communicated to the physician/clinician.
• Participates in Super Huddle and provides updates on high priority patients referrals.
• Addresses referral-based phone calls for Primary Care Physicians panel.
• Completes and addresses phone messages within 24 hours of call.
• Work all referrals DME orders to ensure patient receives services ordered.
• Provide extraordinary customer service to all internal and external customers (including patients and other
• Performs other related duties as assigned.

• Greeting patients professionally both in person and on the phone
• Checking in/out
• Collecting and updating patient demographics
• Scheduling/Confirming appointments.
• Insurance verifications/payment estimators
• Scanning records into EMR system
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

· Assisting co-workers with tasks as needed

• Assisting and transporting airline passengers requiring wheelchair in a courteous and respectful manner, offer an excellent Service and helping with the bags.
• Help the wheelchair coordinator to do the preboards and deplane.
• Transported clients in wheelchairs safely to their destinations using elevators or ramps when necessary.
• Provided assistance to wheelchair users in the use of specialized equipment such as oxygen tanks and breathing apparatus.
• Instructed patients on proper posture while seated in a wheelchair for comfort and safety purposes.

International security agent – Ground Security Coordinator

• Maintain security environment and commitment to ensure the well being of all, passengers’ crew member, other employees and aircraft.
• Be the primary operational liaison between American Airlines and the TSA who serve in a security role to prevent a threat.
• Be aware of local security requirements as provided by the local airport administration and measures including methods implemented by American Airlines and the airport operator to ensure compliance
• Conducted regular patrols throughout the premises to identify potential security risks.
• Enforced rules and regulations regarding access control, fire prevention and health and safety protocols.
• Assisted in the implementation of new security measures as required by management.
• Adhered to local laws, regulations and standards pertaining to the protection of people, property and information systems.