Glorias Hernandez
Benton,LA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certification
1
1
Language
Work History
Customer Service Representative
ITCON Services
Vienna, Va
05.2023 - Current
- Responsible for taking inbound and outbound calls
- Windows
- Multitasking
- Typing
- Customer Satisfaction
- Customer Service.
- Responded proactively and positively to rapid change.
- Answered constant flow of customer calls with minimal wait times.
Marketing Management
Hollywood Casino
Baton Rouge, La
06.2008 - 08.2008
- Provide red carpet customer service, enrolling new members, promotions, and planning parties.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Maximized profitability by identifying opportunities for cost savings within th marketing budget.
Cashier
Sam's Club
Baton Rouge, La
12.2007 - 06.2008
- Perform various customer service responsibilities, such as: meeting and greeting customers, answering questions about products, services, and operating registers
- Operated cash register to record transactions accurately and efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Representative
Sprint
Baton Rouge, LA
07.2007 - 04.2008
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Updated account information to maintain customer records.
Cashier
Wal-Mart
Baton Rouge, La
04.2005 - 06.2006
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
04.2017
Skills
- Customer Service
- Complaint Handling
- Multi Line Phone Use
- Computer Skills
- Windows
- Typing
- Customer Satisfaction
- Multitasking
- Microsoft Windows and Office
- Active Listening
Certification
Public Trust Clearance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteTimeline
Customer Service Representative - ITCON Services
05.2023 - Current
Marketing Management - Hollywood Casino
06.2008 - 08.2008
Cashier - Sam's Club
12.2007 - 06.2008
Customer Service Representative - Sprint
07.2007 - 04.2008
Cashier - Wal-Mart
04.2005 - 06.2006
Penn Foster - High School Diploma,