Glorielis Rivera Portela
Orlando,FL
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending products based on their individual requirements. Strong communication and interpersonal skills for providing superior customer service. Results driven Sales Associate accomplished in brinigng in new customers and maximizing revenue.
Overview
12
12
years of professional experience
Work History
Costumer Service Representative
Internal Revenue Service, IRS
Jacksonville, FL
07.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Skilled at working independently and collaboratively in a team environment.
- Enhanced customer satisfaction by efficiently resolving complex issues and implementing appropriate solutions.
Beauty Sales Associate
Walgreens
03.2021 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in products.
Salesperson
Vou Boutique
06.2013 - 07.2022
- Worked to build relationships with customers and built potential for additional sales.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Informed customers of current store promotions to encourage additional sales purchases.
Education
Veterinary Technology - Science And Health
Universidad Ana G Mendez
Puerto Rico06.2022
Skills
- Excellent People Skills
- Sales Expertise
- Customer Service
- Product Promotion
- Multitasking Strengths
- Conflict Resolution
- Online Systems
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Costumer Service Representative
Internal Revenue Service, IRS
07.2023 - Current
Beauty Sales Associate
Walgreens
03.2021 - Current
Salesperson
Vou Boutique
06.2013 - 07.2022
Veterinary Technology - Science And Health
Universidad Ana G Mendez