Glorimar Guzman-Cruz
Clarksville,TN
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Merchandiser
Lowe's Home Improvement
07.2023 - Current
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
Driver
DoorDash
03.2020 - 11.2022
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Education
High School Diploma -
West Creek High School
Clarksville, TN05.2019
Skills
- Data Entry
- Call Management
- Paperwork Processing
- Data Collection
- Complaint resolution
- Product Knowledge
- Team Development
- Quality Control
- Customer Service
- Customer Relations
- Live chat support
- Customer Education
Certification
Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Merchandiser
Lowe's Home Improvement
07.2023 - Current
Driver
DoorDash
03.2020 - 11.2022
High School Diploma -
West Creek High School
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