glory phelps
Spokane Valley,United States
Summary
Customer service and sales enthusiast who identifies customer needs and delivers effective solutions to problems. Committed to providing high quality customer care while promoting company standards and goals. An effective team member that is personable and objective under pressure.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Market Street Pizza
Spokane Valley, WA
03.2023 - 05.2024
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Manager
Garland Sandwich Shoppe
Spokane, WA
11.2020 - 02.2023
- Built loyal clientele of diverse backgrounds through friendly interactions.
- Created a fun, positive experience while maintaining high standards during fast paced operations.
- Supervised operations of the business in the absence of the owner
- Tracked inventory accurately to ensure the restaurant wouldn't run out of resources needed to operate smoothly.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Debt Collector
Valley Empire Collections
Spokane Valley, WA
06.2018 - 01.2019
- Enhanced client relationships by providing regular updates on account status and diligently adhering to communication guidelines.
- Reduced delinquency rates with consistent follow-up calls and persuasive communication techniques.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
- Maintained detailed records of all collection activities, ensuring accuracy and timely reporting to management and clients.
- Implemented customized payment plans based on debtor''s financial situation, increasing likelihood of full repayments over time.
- Provided excellent customer service during difficult conversations, empathizing with debtors while remaining firm on repayment expectations.
Education
NA - AA
Spokane Falls Community College
Spokane, WAHigh School Diploma -
University High School
Spokane Valley, WA06.2014
Skills
- Team Leadership
- Order Management
- Safe Food Handling
- Guest Engagement
Certification
Food Handlers Certification
MAST
Timeline
Server
Market Street Pizza
03.2023 - 05.2024
Manager
Garland Sandwich Shoppe
11.2020 - 02.2023
Debt Collector
Valley Empire Collections
06.2018 - 01.2019
NA - AA
Spokane Falls Community College
High School Diploma -
University High School