Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Gloryann Soto

Kissimmee

Summary

Dedicated Personal Care Assistant with a proven track record at Health Force, excelling in compassionate caregiving and emotional support. Recognized for enhancing client comfort through exceptional personal hygiene assistance and effective behavior management. Strong communicator adept at building relationships, ensuring clients' well-being, and maintaining a safe environment.

Overview

6
6
years of professional experience

Work History

Personal Care Assistant

Health Force
04.2025 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Member Service Representative

CinqCare
09.2019 - 04.2025
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Women Support

Matt Urban Center ( Hope House Shelter)
11.2018 - 09.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.

Education

PCA Certification -

Health Force
Buffalo, NY
04.2025

Medical Assistant -

New Age Training School
Manhattan, NY
07.2014

Skills

  • Compassionate caregiving
  • Behavior management
  • Personal hygiene assistance
  • Emotional support
  • Light housekeeping
  • Compassionate patient care
  • Behavior redirection

Languages

Spanish
Native or Bilingual

Timeline

Personal Care Assistant

Health Force
04.2025 - Current

Member Service Representative

CinqCare
09.2019 - 04.2025

Women Support

Matt Urban Center ( Hope House Shelter)
11.2018 - 09.2019

PCA Certification -

Health Force

Medical Assistant -

New Age Training School

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Gloryann Soto