GLORYBELY ANGULO CORTEZ
Fort Myers,FL
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
10
10
years of professional experience
Work History
Gate Clerk
Batson-Cook
03.2025 - 07.2025
- Delivered excellent customer service through professional communication, prompt resolution of issues, and maintained a welcoming atmosphere at the gate area for truckers and visitors alike.
- Kept check-in area clean and neat at all times.
- Enhanced efficiency for the flow of trucks by coordinating with dispatchers, drivers, and warehouse personnel.
- Maintained a safe working environment by adhering to safety regulations and promptly addressing hazards in the yard area.
- Streamlined documentation processes for faster gate clearance times and increased productivity.
- Collaborated effectively with team members to ensure smooth operations during high-traffic periods while maintaining accuracy in record-keeping tasks.
- Prevented potential security breaches by ensuring proper identification procedures were followed for all individuals seeking access to restricted areas within the facility.
Customer Service Representative (Remote)
Heally
02.2021 - 03.2023
- Answered inbound calls to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Resolved customer complaints promptly and efficiently.
- Updated databases with new and modified customer data.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service / Technical Support Specialist
Furnisher Finder
09.2019 - 04.2020
- Answered inbound calls, chats through tawk.to application and Zendesk emails to facilitate customer service.
- Informed travelers and landlords about billing procedures, processed payments and troubleshooting to access website account information.
- Resolved customer complaints promptly and efficiently.
- Updated databases with new and modified customer data.
- Exceed monthly department goals.
Teacher
Corporation Unificada Nacional De Educacion Sup
12.2016 - 06.2019
- Certified English Teacher by the Department of Education of Bogota, Colombia to be able to participate as English Teacher Project.
- Teach English Curriculum to students
- Grade test and provided academic reports monthly.
Technical Support - Bilingual
Sitel
02.2015 - 10.2016
- Answered inbound calls and provided assistance either technical support, billing or account information to customers.
- Conducted remote diagnostics to identify and solve technical problems.
- Performed remote troubleshooting activities when required.
- Translated customer inquiries from English to Spanish and vice versa.
- Resolved customer inquiries promptly and accurately.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Arts - Commerce International
Universidad Alejandro De Humbolt
04.2001
Skills
- Account updating
- Complaint resolution
- Senior leadership support
- Documentation
- Team collaboration
- Adaptability and flexibility
- Empathy and patience
Languages
Spanish: Native/ Bilingual
English: Full Professional
French: Elementary
Italian: Elementary
Timeline
Gate Clerk
Batson-Cook
03.2025 - 07.2025
Customer Service Representative (Remote)
Heally
02.2021 - 03.2023
Customer Service / Technical Support Specialist
Furnisher Finder
09.2019 - 04.2020
Teacher
Corporation Unificada Nacional De Educacion Sup
12.2016 - 06.2019
Technical Support - Bilingual
Sitel
02.2015 - 10.2016
Bachelor of Arts - Commerce International
Universidad Alejandro De Humbolt
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