Glorygrace Dickinson
Converse
Summary
Dedicated professional with 7+ years in survivor outreach coordination and physical therapy support. Expertise in managing complex caseloads and coordinating multi-agency services for military families. Certified in Astym therapy, health coaching, and blood flow restriction therapy. Actively pursuing a Bachelor’s in Human Services while gaining practical experience through internships with veterans and transitioning service members.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Survivor Outreach Services Support Coordinator
Strategic Resources Inc.
San Antonio
02.2023 - Current
- Provide long-term case management to Army Survivors of active-duty deaths, ensuring continuous support and connection to military and civilian resources.
- Assess needs and coordinate tailored service referrals including counseling, financial aid, and life skills education.
- Establish and maintain partnerships with Behavioral Health Clinics, Vet Centers, SSA, local universities, churches, and other social services.
- Maintain regular contact with survivors through cards, newsletters, and event invitations.
- Create and deliver SOS training and briefings; maintain compliance with AR 638-8 and other regulatory guidance.
- Submit detailed monthly workload, event, and status reports; update resource directories regularly.
- Coordinate and facilitate survivor outreach events at local, state, and national levels.
- Increased awareness and engagement with SOS program across the region.
- Maintained 100% compliance in documentation and reporting.
- Recognized for compassionate care and innovative survivor engagement strategies.
Physical Therapist Assistant
Defense Health Agency
Fort Sam Houston
08.2018 - 02.2023
- Delivered prescribed therapeutic treatments including exercise programs, soft tissue and joint mobilization, and pain management modalities (ultrasound, interferential current, iontophoresis).
- Assessed and monitored patient progress in coordination with supervising physical therapists.
- Provided care for post-operative and injury rehabilitation patients.
- Served as hand receipt holder and clinical instructor for Phase 2 PTA students (68F).
- Supported startup of fragility clinic within Musculoskeletal Integrative Practice Unit.
- Certified in Astym Therapy, Blood Flow Restriction, Pose Running Technique, and Health Coaching.
- Clinical Instructor & Program Support Leader.
Education
Bachelor’s - Human Services
The University of Arizona
Tucson, AZ10.2025
Associate in Arts Science - Physical Therapist Assistant
Fayetteville Technical Community College
Fayetteville, NC05.2012
Skills
- Case management and referrals
- Patient rehabilitation and progress evaluation
- Interagency collaboration and outreach
- Veteran and family support services
- Public speaking and training delivery
- Event planning and report preparation
- EMR and documentation compliance
Certification
- Licensed Physical Therapist Assistant – North Carolina
- Certified Health Coach
- Astym Certified Provider
- Certified Onward Ops National Sponsor
- Certified in Blood Flow Restriction Therapy
- Pose Running Technique Specialist
Professional References
- Mayra Haaglund, Regional Coordinator – SRI Inc., (402) 253-4202, mhaaglund@sri-hq.com
- Dr. Christina Pulliam, Physical Therapist – Department of Health Agency, (210) 373-2500
Technical Professional Skills
- Case Management & Counseling Referrals
- Patient Rehabilitation & Progress Evaluation
- Interagency Collaboration & Outreach
- Veteran & Family Support Services
- Public Speaking & Training Delivery
- Event Planning & Report Preparation
- EMR & Documentation Compliance (IAW AR 638-8)
Timeline
Survivor Outreach Services Support Coordinator
Strategic Resources Inc.
02.2023 - Current
Physical Therapist Assistant
Defense Health Agency
08.2018 - 02.2023
Bachelor’s - Human Services
The University of Arizona
Associate in Arts Science - Physical Therapist Assistant
Fayetteville Technical Community College
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