- Volunteer Work
- Homelessness Outreach
- Participating in fundraising events to support local charities, schools, or community projects
- Youth Development Programs
Jimmy Bumper
Jonesboro,AR
Summary
Experienced leader with strong background human resources, guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence in prioritizing tasks and meeting deadlines.
Overview
12
12
years of professional experience
Work History
Survivor Outreach Services Coordinator
Patriot Enterprises
Jonesboro, AR
07.2023 - Current
- Ensure meticulous maintenance of detailed and current case notes, databases, and assessments to facilitate informed decision-making and ensure compliance with reporting requirements.
- Streamlined communication processes to enhance team collaboration and efficiency.
- Managed scheduling and logistics for meetings, ensuring all participants were informed and prepared.
- Analyzed data trends to support strategic decision-making within the organization.
- Led cross-functional teams in executing projects aligned with organizational goals and objectives.
- Entered data, generated reports, and produced tracking documents.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Provide supervision and mentorship to Survivor Service volunteers and interns, focusing on the development of crisis intervention skills and protocols.
- Initiate regular contact with survivors, tailored to their needs and goals, particularly those involved with Child and Family Services (CFSA) and Veteran Services Organizations (VSO) ensuring effective case management and support coordination.
- Organize, oversee, or lead support groups as necessary, providing logistical and administrative support to enhance group facilitation effectiveness.
- Conduct comprehensive case reviews for supervisory staff, ensuring accountability and adherence to service delivery standards.
- Fulfill additional duties as assigned, including coverage for street outreach and on-call responsibilities to ensure continuous support availability.
DFA Service Representative
Office of Child Support Enforcement
Jonesboro, AR
04.2022 - 07.2023
- Examines evidentiary records including tax returns, applications, forms, vouchers, records, and reports to verify accuracy, as well as compliance, with laws and regulations.
- Explains applicable laws or program requirements to taxpayers, law enforcement personnel, or revenue agents, or child support customers, including non-custodial parents, and assists in the completion and filing of tax returns, forms, and applications.
- Interviews custodial and non-custodial parents and contacts employers, neighbors, and landlords to obtain information to document evidence of paternity or financial resources of non-custodial parent or putative father.
- Processed case documentation and payments, maintaining compliance with agency regulations.
- Research files for information to prepare reports, amend tax returns, and prepare history and evidentiary records for field auditors as required. Leads work activities of other personnel by training and instructing new employees and providing technical assistance.
- Identify and correct discrepancies in evidentiary records, tax returns, financial, or payments records.
- Calculates child support arrearages, penalties, interest, or refunds due on taxes, license, and registrations.
- Trains and instructs new employees on procedures and the interpretation and application of laws.
Administrative Specialist III
Arkansas State University
08.2020 - 04.2022
- Accountable for all aspects of office operations to include, but not limited to, staff interviewing, hiring, coaching, counseling, disciplinary actions, conflict resolution, time off, training, and payroll administration which include 15+ hourly employees. Responsible for overall employee relations.
- Responsible for coordinating office activities, researching, and preparing special reports, and developing, revising, and recommending administrative policies and procedures as directed by supervisor.
- Coordinated administrative functions to support departmental operations and enhance workflow efficiency.
- Assist the Director of the Multicultural Affairs center with daily tasks, such as: calendar and scheduling management, prepare and edit correspondence, coordinate events for the student organizations, manage communication with other departments and external stakeholders.
- Managed scheduling and logistics for meetings, ensuring effective communication among stakeholders.
- Serve as office receptionist by greeting and directing visitors, screening calls and providing general information and assistance. Develop and manage newsletter for the director.
- Conduct interviews and manage logistics for new hire candidates, as well as documentation in university hiring system. Input schedule data into Banner.
- Works with director to identify training needs. Authors training manual for all new employees within the department. Developed and implemented training programs and materials both for new employees and existing ones.
- Facilitates workflow and the efficient use of time and effort by establishing processes, guidelines, and rules related to the program or process in coordination with the supervisor.
- Update and maintain departmental web page. Type and proofread various documents using correct grammar and spelling. Implement, edit, and architect front-end interactive web features, flash banners, and other consumer-facing content.
- Supervise work study students and manage the office departmental mail.
Human Resources Analyst
U.S. Army Cadet Command
Fort Knox, KY, USA
01.2018 - 08.2020
- Serves as HR Assistant for all Reserve Officer Training Corp (ROTC) Cadet processes, including onboarding, accessions, cadet correspondence policies, programs, procedures, and directives for 275 ROTC staff offices providing support for over 1700 personnel.
- Streamlined data input process by aggregating related data and reorganizing databases.
- Manage and train HR employees, created training program to instruct entry-level HR staff to use in-house Human Resources Information Systems (HRIS).
- Manage the integrity of the HRIS for subordinate staff elements and provide variety of complex reports with the highest level of accuracy.
- Typing and analyzing written correspondence to determine action to be taken and to obtain information and the facts to provide a full comprehensive response.
- Develop and implement HR policies and procedures, communicating standard operating procedures (SOP), programs and practices to ensure regulatory compliance and maximize organizational effectiveness.
- Assist with coordination and execution of HR special events, including annual ROTC graduation ceremony, and cadet HR training.
- Maintain multiple automated databases, manage files and personnel records using Microsoft Office Suite Word, Excel and PowerPoint.
- Fort Knox, KY
General Clerk III
Army Installation Management Command
Fort Knox, KY, USA
05.2017 - 01.2018
- Served as professional customer service specialist and achieved customer satisfaction by delivering military HR services, payroll, and in a professional, courteous, and timely manner.
- Coordinated with supported staff administrative personnel, unit commanders, and other installation service providers for mission accomplishments.
- Conducted detailed briefings and counseling to Soldiers and Family Members in both groups and individually on detailed HR procedures.
- Prepared military personnel movement orders, typing correspondence, processed routine personnel actions and applications for data input within the office HRIS.
- Scanned and transmitted personnel document images for electronic filing.
- Screened reassignment personnel rosters and processes military personnel for reassignment movement to worldwide installations. Prepared military personnel orders, processed routine personnel actions and applications.
- Fort Knox, KY
U.S. Army Senior Human Resources Specialist
United States Army Cadet Command (G1)
Fort Knox, KY, USA
09.2014 - 03.2017
- Served as the USA Cadet Command (USACC), G1 Supervisor of the Military Personnel Division (MPD). Responsible for all Enlisted and Officer Personnel Management for a geographically dispersed command consisting of eight brigades and 275 Reserve Officers' Training Corps (ROTC) battalions.
- Coordinated daily with higher headquarter Human Resources Command, (HRC) Readiness Branch and Branch Managers for USACC personnel actions, assignments, records, and strength management issues.
- Served as Cadet Command military personnel staff analyst and evaluator in the management of Cadet Command enlisted and officer military personnel strength and readiness at varied levels of detail, to include analyzing enlisted distribution and conducting studies/analyses for impact of promotions and contingency personnel requirements according to mission, organization, and staffing.
- Monitored, gathered, analyzed, conducted studies, managed data and prepared briefings, reports, and charts for Monthly Status Report (MSR) briefing to Commanding General (CG) and Cadet Command staff.
- Reviewed and analyzed monthly status reports to identify current strength and occupational shortages. Gathered, created, manipulated, and analyzed data and information regarding military strength and personnel readiness. Identified strength and readiness problems and provided recommended solutions.
- Developed and implemented training programs enhancing employee performance and retention rates.
- Retrieved and compiled personnel data from numerous classified and unclassified automated systems and prepared information/point papers, briefing charts, or other documents for special projects or briefings for CG or other staff offices.
- Fort Knox, KY
Education
Bachelor of Science - Business Administration
Arkansas State University
Jonesboro, AR11-2026
Bachelor of Science - Management Information Systems
National Louis University
Chicago01-2011
Skills
- Microsoft Office Suite
- Performance Management
- HRIS Technologies
- Staff Development & Training
- Teamwork and Collaboration
- Office Management
- Customer Service
- Records Management
- Multitasking and Organization
- Data Entry
Affiliations
- Society of Human Resource Management
- Veterans of Foreign Wars (VFW)
Interests
Timeline
Survivor Outreach Services Coordinator
Patriot Enterprises
07.2023 - Current
DFA Service Representative
Office of Child Support Enforcement
04.2022 - 07.2023
Administrative Specialist III
Arkansas State University
08.2020 - 04.2022
Human Resources Analyst
U.S. Army Cadet Command
01.2018 - 08.2020
General Clerk III
Army Installation Management Command
05.2017 - 01.2018
U.S. Army Senior Human Resources Specialist
United States Army Cadet Command (G1)
09.2014 - 03.2017
Bachelor of Science - Management Information Systems
National Louis University
Bachelor of Science - Business Administration
Arkansas State University