Gluck Boyer
Wilton,CT
Summary
Dynamic cheese department Manager with a proven track record at the Balduccis Foods Lovers Market, enhancing customer satisfaction and driving revenue growth. Skilled in team leadership and cost control, I successfully trained staff, resulting in a significant boost in operational efficiency and customer reviews. Passionate about cheese events, and proven ability to handle multiple tasks effectively in fast-paced environments by fulfilling the role of store closing manager on duty.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Cheese, Deli Manager
Balducci's Food Lover's Market
Westport, CT
01.2008 - 02.2026
- Trained a team, improving customer satisfaction by 20%
- Supervised daily operations of cheese deli department, ensuring high standards of food safety and quality.
- Managed inventory levels, optimizing product selection and reducing waste through effective stock rotation.
- Developed and implemented promotional strategies to increase sales and enhance customer engagement.
- Resolved customer complaints promptly, fostering positive relationships and enhancing store reputation.
- Increased deli sales by implementing innovative merchandising and promotional strategies.
Merchandising Manager
Barnes & Noble
Norwalk, CT
06.2007 - 12.2007
- Developed and implemented merchandising strategies to enhance product visibility and sales performance.
- Conducted regular audits of merchandise presentation to ensure compliance with company standards.
- Enhanced visual merchandising standards by integrating customer feedback into store layouts and displays.
Specialty Team Member, Supervisor, Buyer
Whole Foods Market Inc
Greenwich, CT
01.2001 - 05.2007
- Curated specialty product selection to enhance customer experience and drive sales.
- Provided expert knowledge on specialty items, ensuring accurate information delivery to customers.
- Trained team members on product offerings and best practices for customer engagement.
- Implemented merchandising strategies that improved product visibility and accessibility.
- Developed strong relationships with vendors, resulting in timely deliveries and better product availability for customers.
- Assisted in driving sales growth by engaging with customers and promoting specialty products.
Education
Ecommerce
Gibbs College
Norwalk, CT03-2007
Skills
- Team Leadership
- Inventory Management
- Customer Satisfaction
- Cost Control
- Merchandising
- Operational Efficiency
- Training and Development
- Problem Solving
Certification
- ServSafe Manager - ServSafe
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Professional Working
Timeline
Cheese, Deli Manager
Balducci's Food Lover's Market
01.2008 - 02.2026
Merchandising Manager
Barnes & Noble
06.2007 - 12.2007
Specialty Team Member, Supervisor, Buyer
Whole Foods Market Inc
01.2001 - 05.2007
Ecommerce
Gibbs College