Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Generic

GLYNIS BROWN

Dallas,TX

Summary

Experienced individual offering a transferable skill set complimentary to the Remote Customer Service Representative position requirements. Adapts easily to new situations, company cultures, and work processes. Honest and ethical employee with 5+ years of experience eager to be considered for an open remote work from home position.

Overview

22
22
years of professional experience

Work History

Store Directory Associate

Neiman Marcus
Irving, TX
10.2021 - 01.2022
  • Assisted customers, helped locate merchandise and suggested suitable options by connecting calls to appropriate departments.
  • Answered questions about store policies and addressed customer concerns.
  • Documented all call requests for sales associates in various departments from customers.

Billing Support Representative

Continuum Global Solutions
El Paso, TX
01.2021 - 06.2021
  • Answered mail or telephone inquiries regarding rates, routing, and procedures
  • Communicated with customers to adjust accounts and answer inquiries
  • Resolved accounting records and customer issues with thorough analyses of available data
  • Communicated with customers to provide account information.

Cashier

Target
Plano, TX
08.2019 - 03.2020
  • Provided information to customers on products or services
  • Engaged with customers while completing cash register transactions
  • Trained new retail team members in customer service and company policies
  • Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges.

Housekeeper

Prestonwood Rehabilitation and Nursing Center
Plano, TX
02.2019 - 07.2019
  • Minimized infection and cross-contamination risks with proper sanitizing techniques
  • Maintained neat and orderly personal spaces by replacing items in proper places
  • Prevented spread of germs and active infections through consistent cleaning and sanitizing
  • Removed soiled sheets and towels to replace with fresh items.

Customer Service Representative

AT&T | Farmer
, Tx
10.2004 - 02.2005
  • Delivered fast and friendly service regarding questions and service complaints
  • Documented, researched, and resolved customer service issues
  • Referred unresolved customer grievances to designated departments for further investigation
  • Met inbound customer needs while maintaining strict performance targets.

Online Customer Service Representative

Bank of America
Dallas, Tx
10.1999 - 10.2003
  • Prevented fraud by spotting suspicious behavior and identifying problematic transactions
  • Opened, closed and updated accounts based on individual customer needs
  • Troubleshot problems and developed successful solutions
  • Managed efficient transactions such as deposits, plan contributions and supply purchases for checks or new cards.

Education

Diploma - General Studies

Neville High School
Monroe, LA

Medical Office Computer Specialist

El Centro College
Dallas, TX

Skills

  • Extraordinary Communication and Organizational Skills
  • Microsoft Office Skills
  • Detailed-Oriented
  • Ability To Build Relationships
  • Excellent Interpersonal Skills
  • Negotiation

Accomplishments

  • College credits i in Medical Terminology, Medical Administrative Applications and software and Medical Transcribing.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Store Directory Associate

Neiman Marcus
10.2021 - 01.2022

Billing Support Representative

Continuum Global Solutions
01.2021 - 06.2021

Cashier

Target
08.2019 - 03.2020

Housekeeper

Prestonwood Rehabilitation and Nursing Center
02.2019 - 07.2019

Customer Service Representative

AT&T | Farmer
10.2004 - 02.2005

Online Customer Service Representative

Bank of America
10.1999 - 10.2003

Diploma - General Studies

Neville High School

Medical Office Computer Specialist

El Centro College

Similar Profiles

CREATE PROFILE
GLYNIS BROWN