Krista Miracle
Phoenix,AZ
Summary
Dynamic and innovative professional with a proven track record at Anthropologie, excelling in extraordinary customer service and visual merchandising. Recognized for hard work, adaptability and strive to enhance store aesthetics and sales through results-oriented mindset and keen attention to detail. Highly collaborative, proactive, and creative with swift capacity to learn and apply new skills while consistently achieving team goals and fostering creative solutions. Brings fresh perspective and strong commitment to quality and success
Overview
11
11
years of professional experience
Work History
Anthropologie Sales Associate
Anthropologie
Scottsdale, AZ
08.2018 - Current
- Implemented welcoming and attentive communication with customers to provide an effortless and fun shopping experience.
- Maintained store standards by organizing merchandise to maintain store visual appeal, engagement of customers, and increased sales.
- Efficiently operated the cash registers while ensuring a positive environment for the customer as they purchased, returned, and inquired store/product information.
- Built friendly and honest relationships with customers to encourage repeat business and customer loyalty.
- Energetically and helpfully assisted and responded to customers in-store and by telephone, going above and beyond to serve needs.
- Effectively communicated with team members to ensure smooth, quick, and concise interactions with customers and a productive, organized product flow.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in Back of House inventory management tasks, such as opening stock, pulling and running restock, conducting mark downs, properly back stocking, as well as placing merchandise on the sales floor to ensure an organized profitable workplace.
- Engaged in the pulling and packing of AOA/online orders in an organized manner, making sure to pay attention to details to allow optimal fill rates.
- Supported and contributed to the overall aesthetic of the store by building beautiful displays and maintaining the up keep of the store which allowed for a stimulating environment that consistently boosted the morale and overall shopping experience for the customer.
Owner, Creator & Artist
Weave Happy
Scottsdale, AZ
05.2017 - Current
- Curated and Designed woven tapestries by hand using various materials and fabrics to create intentional beautiful artwork.
- Innovated unique one of a kind art work by taking risks experimenting with different tools and techniques allowing for constant new skills and outcomes to be discovered
- Managed day-to-day business operations and project timelines to ensure on-time delivery of creative assets.
- Participated in Flea markets and craft shows to display and sell my creations
- Constructed moveable, well crafted, large unique displays to visually merchandise products at markets and pop up events.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently
- Successfully balanced multiple commissioned projects, delivering high-quality work within tight deadlines.
- Increased customer satisfaction providing exceptional service
- Ensured photos of products and inventory were updated and properly listed and kept up to date based on sales and the additions of new artwork.
- Pioneered continuous creation of products that were unique and crafted with care and imagination.
- Determined reasonable pricing based on price of materials and cost of labor
- Improved studio organization, creating more efficient workspace that facilitated creativity and productivity.
- Implemented inventory management system for art supplies, reducing waste and ensuring availability of necessary materials.
- Demonstrated exceptional attention to detail and problem-solving abilities in the face of complex design challenges, resulting in high-quality outcomes.
- Responsible for purchasing, marketing, photography, shipping, accounting, customer service, and maintaining website
- Designed and managed Etsy account
- Creatively marketed & advertised business through various networking sites and other marketing outlets
- Edited photos using Adobe Photoshop or other editing programs
- Posted frequently on social media outlets (Instagram) to increase following and customer base
- Responsible for handling all the revenue and sales transitions
- Managed taxes, budgets, filing and contracts/permits for business.
- Established flexible and open communication with clients when making custom made products to ensure the client was left with satisfactory results
- Contacted and follow up with customers via ETSY and email.
Service and Selling Manager
Anthropologie
Scottsdale
03.2022 - 01.2024
- Responsible for creating a sales floor and store environment that is inspiring and captivating through the use of excellent Service, Selling, and Styling.
- Developed and supported employees on the daily through multiple channels of training and standard operating procedures to keep the team "in the know" and prepared to help and service the customer with their best foot forward.
- Exemplified exceptional customer service and quick problem solving skills in the midst of any obstacle that would arise whether that be with customers, managing the employees, or visually keeping the store in tac and aesthetically pleasing.
- Collaborated and communicated with key partners of the store making sure all roles were working together smoothly and efficiently to ensue maximum product flow, customer engagement, productivity, and maximum conversion and quality
- Cultivated and advocated for an inclusive work space environment, making sure all voices were heard and amplified, while educating the team on product knowledge, brand messages, up to date training and setting realistic yet ambitious sales targets to create an environment of accountability among team members.
- Set individual sales goals and selling expectations, as well as frequently immersed self in product knowledge and Brand/Job specific messages on the Loop to maximize and maintain exceptional customer service and styling opportunities.
- Understood and assessed store KPI's and used company tools to identify the best merchant opportunities for the store when it came to product placement, outfitting and stock levels.
- Helped forecast and accurately schedule store support to be able to optimize the peak selling hours and enhance customer loyalty.
- Proactively addressed potential issues before they escalated into problems affecting overall store performance or customer experience quality levels.
- Recruited, interviewed, hired, and onboarded employees that complimented and enhanced the store to develop a high-performing, cohesive, dynamic sales team to boost customer satisfaction levels with personalized service, attentive problem resolution, and product recommendations tailored to individual needs.
- Managed operations by taking an active role in opening and closing the store, pulling restock, maintaining proper standards and cleanliness, IT and facilities issues, and loss prevention efforts.
- Drove sales by managing both the floor and the team while focusing on the overall customer experience using excellent styling skills and a keen eye to aesthetically pleasing merchandising and standards while exuding a personable, helpful and approachable persona
- Maintained a attentive, friendly Exuded store and product knowledge
- Enhanced customer satisfaction by promptly addressing concerns, providing accurate information, using active listening skills to develop rapport with customers leading to higher retention rates and positive feedback from clients.
Visual Merchandiser, Event & Display Coordinator
Junk in the Trunk Vintage Market
Scottsdale, AZ
09.2014 - 09.2017
- Organized and produced 10+ Vintage Markets with 25,000+ attendees and 160+ vendors in both AZ and CA
- Created and designed large-scale visual display installations for retail space and event décor
- Assisted managing event logistics and operations, including staff, vendors and Younglife volunteers
- Helped with customers inquires, problems and complaints regarding the market, online store, and merchandise via email
- Completed all staging, cleaning, stocking and organization tasks in retail displays, office/warehouse, and online store.
- Trained and served as a peer coach for new interns
- Merchandised and stocked shelves with apparel and home products and organized displays to maintain the visual appeal of the warehouse and market retail spaces.
- Examined merchandise to verify that it was correctly priced and displayed
- Managed retail sales during the market using a Square
- Built, stocked, staged and transported merchandise and large scale display pieces and installations
- Monitored and shipped all online orders in a prompt and efficient time manner
- Originated and developed creative design concepts, both small and large scale
- Developed positive customer and vendor relationships through friendly greetings and exceptional customer service
- Created visual marketing and styled displays
- Worked 12+ hour days during market weeks with constant positivity and continuous hard work
- Worked with store managers to implement new displays, promotions and store layout changes.
- Enhanced overall market and warehouse appearance by applying careful consideration to product and display locations.
- Assembled and disassembled promotional materials such as signs, banners and plywood backdrops, cardboard displays and more.
- Revamped market booth layout to improve customer flow and overall shopping experience, resulting in better customer satisfaction.
- Utilized space effectively by designing versatile display installations that could be easily adapted for different markets, products and promotions.
- Boosted market foot traffic through eye-catching display installations that attracted customer attention.
- Demonstrated strong time management skills by completing projects within tight deadlines while maintaining high levels of creativity and quality.
Education
High School Diploma -
Pinnacle High School
Phoenix, AZBachelor of Arts - Communications
Arizona State University
Tempe, AZ05-2016
Skills
- Extraordinary Customer service
- Attention to detail
- Reliability and Efficiency
- Adaptability and Flexibility
- Teamwork and Collaboration
- Innovation and Creativity
- Ability to Work Under Pressure
- Ability to Follow Instructions and Deliver Quality Results
- Interior and exterior displays experience
- Organizational skills
- Operates (most) Hand and power tools
Websites
Timeline
Service and Selling Manager
Anthropologie
03.2022 - 01.2024
Anthropologie Sales Associate
Anthropologie
08.2018 - Current
Owner, Creator & Artist
Weave Happy
05.2017 - Current
Visual Merchandiser, Event & Display Coordinator
Junk in the Trunk Vintage Market
09.2014 - 09.2017
High School Diploma -
Pinnacle High School
Bachelor of Arts - Communications
Arizona State University