Glynis Tabor
Detroit,MI
Summary
Dynamic customer service professional with extensive experience at Rogers Communications, adept at conflict resolution and active listening. Proven track record of enhancing customer satisfaction and loyalty through empathetic complaint handling and effective upselling. Skilled in Microsoft Office Suite, consistently delivering results in high-pressure environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Rogers Communications
Canada
04.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Inbound Call Center Representative
T-Mobile
Canada
06.2015 - 08.2018
- Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
- Improved first-call resolution rates by effectively utilizing resources and available tools.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
Education
Urban Studies And Political Science
University of Toronto
Toronto Canada 09.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Product knowledge
- Appointment scheduling
- Microsoft Office Suite
- Prioritization
- Live chat support
Timeline
Customer Service Representative
Rogers Communications
04.2019 - 02.2020
Inbound Call Center Representative
T-Mobile
06.2015 - 08.2018
Urban Studies And Political Science
University of Toronto