GLYNIS WATSON-TOYE
Richmond,VA
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
22
22
years of professional experience
Work History
Front Office Manager
Marriott
Sandston, VA
10.2007 - Current
- Accounts receivable/Accounts payable
- Collections/Chargeback
- Provide first-rate customer satisfaction
- Coach employees through day-to-day work and complex problems.
- Assess personnel performance and implemented incentives and team-building events to boost morale.
- Supervise and guide new employees and responded quickly to questions to improve understanding of job responsibilities.
- Utilize client and staff feedback to maintain customer partnerships and increase revenue.
- Monitor and evaluate personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Mentor office employees on proper administrative procedures and how to use programs such as Fosse, keeping operations consistent and efficient for maximum performance.
- Recruit, hire, train and supervise staff
- Optimize organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Establish and update work schedules to account for changing staff levels and expected workloads.
- Train team members on new hotel services and products to support promotional efforts.
- Hire, manage, develop and train staff, establish and monitor goals, conduct performance reviews and administer salaries
Front Office Manager
Days Inn Hotel
Richmond , VA
09.1999 - 09.2007
- Coached employees through day-to-day work and complex problems.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Standardized office structures and processes to promote collaboration and increased performance.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Interceded between employees during arguments and diffused tense situations.
Education
Some College (No Degree) - Business Administration And Management
John H Daniel Campus
Keysville, VASkills
- Coaching and Mentoring
- Handling Customer Complaints
- Decision Making
- Regulatory Compliance
- Staff Development and Training
- Quality Assurance
- Microsoft Office
Timeline
Front Office Manager
Marriott
10.2007 - Current
Front Office Manager
Days Inn Hotel
09.1999 - 09.2007
Some College (No Degree) - Business Administration And Management
John H Daniel Campus