Gentian Mema
Glenolden,PA
Summary
Security Administrator with extensive background in IT maintenance and risk management. Specialized in open source system and applications. Dedicated to protecting valuable data and intellectual property via robust governance protocols.
Overview
12
12
years of professional experience
Work History
IT Engineer
Manko Gold Katcher Fox LLP
09.2021 - Current
- Executed troubleshooting and server support in both in-person and remote situations.
- Maintained service schedule for software and hardware.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Monitored ongoing technical compliance with applicable laws and regulations.
- Monitored confidential company data and mitigated hacking through network systems updates.
- Recommend improvements in security systems and procedures.
- Researched and developed new computer forensic tools.
- Monitored computer virus reports to determine when to update virus protection systems.
- Conducted security audits to identify vulnerabilities.
- Performed risk analyses to identify appropriate security countermeasures.
- Managed data backups and disaster recovery operations to comply with business continuity initiatives.
- Implemented network security measures to minimize data loss.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Installed, configured and supported local area network (LAN), wide area network (WAN) and Internet system.
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Helpdesk Specialist/Information Security Analyst
Duane Morris
08.2014 - 09.2021
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assisted in development of system security protocols.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Researched and identified solutions to technical problems.
- Conducted security audits to identify vulnerabilities.
- Monitored computer virus reports to determine when to update virus protection systems.
- Administered and monitored firewalls, intrusion detection systems and anti-virus software to detect risks.
- Researched and developed new computer forensic tools.
- Investigated and resolved incidents of unauthorized access to sensitive information.
- Analyzed network traffic and system logs to detect malicious activities.
- Performed risk analyses to identify appropriate security countermeasures.
- Listened and responded to customer requests and forwarded necessary information to superiors
Team Lead Information Analyst
Morgan Lewis
01.2013 - 07.2014
- Organized information by studying, analyzing, interpreting and classifying data.
- Researched and analyzed information into briefing papers, reports and project papers.
- Collected data by identifying information sources and designing survey and collection methods.
- Identified project requirements by establishing personal rapport with potential and existing clients.
- Used database to research, gather, analyze and present data.
- Maintained historical records by documenting system changes and revisions.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Liaised with other departments to minimize network interruptions and possible downtimes.
- Managed life cycle replacement of hardware and software.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Skilled at working independently and collaboratively in a team environment.
Network Analyst
Tech Commandos
02.2012 - 01.2013
- Administered and prepared programs for IP addresses, developed network resources and trained support personnel to provide Tier I support to end users.
- Upgraded and expanded network systems and components.
- Troubleshot and maintained networking devices and infrastructure across enterprise.
- Analyzed data traces using protocol analyzers to identify anomalies and find solutions.
- Diagnosed system hardware and software problems using advanced root-cause analysis.
- Configured and installed wireless controllers, routers and switches.
- Upgraded network software and hardware for optimized performance.
- Built server systems and installed into racks.
- Completed remote repairs involving software solutions and hardware repairs.
- Communicated with vendors to resolve network outages and periods of reduced performance.
- Built databases and table structures for web applications.
- Installed and configured middleware in Linux and Windows environments.
- Resolved vulnerabilities by making improvements to network security.
- Managed backup and disaster recovery through strict data control and retention policies, personally handling recovery tasks when issues arose.
- Implemented and maintained virtual private networks.
- Conducted security audits to identify vulnerabilities.
Education
Bachelor of Science - Computer Science
Temple University
Philadelphia, PA06.2028
Associate of Science - Information Security
Community College of Philadelphia
Philadelphia, PA06.2010
Skills
- Cryptography
- Vulnerability Assessment
- Penetration Testing
- Incident Response Management
- Attention to Detail
- Customer Relations
- Intrusion Detection
- Software Deployment
- DDoS Prevention
- Backup and Recovery
- Security Protocols
- Hardware Installation
- Network Security
- Virus Protection
Languages
Albanian
Native or Bilingual
Timeline
IT Engineer
Manko Gold Katcher Fox LLP
09.2021 - Current
Helpdesk Specialist/Information Security Analyst
Duane Morris
08.2014 - 09.2021
Team Lead Information Analyst
Morgan Lewis
01.2013 - 07.2014
Network Analyst
Tech Commandos
02.2012 - 01.2013
Bachelor of Science - Computer Science
Temple University
Associate of Science - Information Security
Community College of Philadelphia
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