G. Miles Frankum
RTE/Scrum Master
Eatonton,GA
Summary
Certified SAFe® Release Train Engineer (RTE), Advanced Scrum Master (SASM), and Agile Coach (ICP-ACC) with extensive experience serving, coaching and guiding highly skilled teams, specializing in data-oriented teams. Adept in facilitating Scrum ceremonies, and have a deep understanding of agile principles and methodologies. Committed to fostering a culture of transparency, trust, and accountability. Strives to create an environment where team members feel empowered to share ideas and take ownership of their work. Dedicated to helping teams achieve their full potential and deliver value to customers.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
15
15
Certifications
Work History
Sr. Scrum Master
The Hartford
09.2023 - Current
- Provided servant leadership to multiple teams simultaneously, including a ServiceNow CMDB Scrum team and a Kanban Disaster and Cyber Recovery Team.
- Led Agile transformation efforts for the IT Resiliency department.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Applied agile methodology to shorten cycle time and achieve target margins.
- Mapped value streams to locate and remove inefficiencies and bottlenecks.
Agile Delivery Lead
GEICO
06.2022 - 08.2023
- Provided servant leadership to multiple scrum teams, including a front-end Guidewire development team, and a system integration team.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Assisted with implementation of Scaled Agile Framework (SAFe) and standing-up new Agile Release Train (ART) comprised of 5 Scrum teams.
- Planned and facilitated successful PI Planning events for the ART.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Ensured 100% of goals, scope, and product domain were understood by the Scrum team.
Scrum Master
GEICO
03.2019 - 06.2022
- Provided coaching and guidance to a data-focused Kanban team, implementing Agile practices and providing needed training to create positive mindset to Agile methodologies.
- Worked effectively with multiple Scrum and Kanban teams to ensure efficient development completion increasing throughput by 23%.
- Identified innovative and automated approaches to routine tasks, decreasing cycle time by 38%.
- Led sprint reviews and planning meetings to promote full team engagement.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
Software/Data Engineer
GEICO
09.2015 - 03.2019
- Designed and implemented data model changes and data fixes to support both new software development and KTLO operations.
- Collaborated with end-users to design and develop robust reporting batch jobs to provide needed data and functionality.
- Utilized Linux shell scripting and PL/SQL to manipulate and transform data for end-user consumption.
- Performed Oracle database administration tasks in lower environments and coordinated DBA tasks for production environments.
Project Manager / Lean Six Sigma Green Belt
GEICO
08.2014 - 09.2015
- Led project to design and develop modernized Emergency Roadside Assistance Claims software, resulting in savings of $19.6M annually, and a 14% file quality increase.
- Analyzed project performance data to identify areas of improvement.
- Developed and implemented project plans and budgets to ensure successful execution.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
SAS Developer
GEICO
04.2010 - 08.2014
- Developed and implemented dynamic desktop call flow application for call center associates, reducing average call handling time resulting in savings of $2.8M annually.
- Designed complex SAS jobs to streamline and automate business reporting.
- Created proofs of concept for innovative new solutions.
- Developed polished visualizations to share results of data analyses.
- Analyzed large datasets to identify trends and patterns in customer behaviors.
Business Data Analyst
GEICO
08.2007 - 04.2010
- Articulated risks and issues to communicate concerns to various levels of management.
- Integrated new products and entities into business structure.
- Developed and improved integrated reporting and analysis capabilities.
- Provided evaluative judgment based on analysis of information in complicated and unique situations and contributed to formulation of standards and strategies for functional areas.
Education
Bachelor of Arts -
Thomas Edison State University
Trenton, NJ 01.2024 - 06.2024
Networking Specialist Diploma - Computer Networking And Telecommunications
Oconee Fall Line Technical College
Sandersville, GA 02.2002 - 04.2005
Skills
Project Management
Certification
POPM - Certified SAFe® 6 Product Owner/ Product Manager
Timeline
Bachelor of Arts -
Thomas Edison State University
01.2024 - 06.2024
CSA -ServiceNow Certified System Administrator
10-2023
Sr. Scrum Master
The Hartford
09.2023 - Current
POPM - Certified SAFe® 6 Product Owner/ Product Manager
06-2023
ICP-ACC - ICAgile Agile Coaching
02-2023
RTE - Certified SAFe 5 Release Train Engineer
01-2023
ICP-ATF - ICAgile Agile Team Facilitation
01-2023
Microsoft 365 Certified: Fundamentals
12-2022
AgilityHealth® Facilitator
10-2022
Agile Delivery Lead
GEICO
06.2022 - 08.2023
Microsoft Certified: Security, Compliance, and Identity Fundamentals
06-2022
Microsoft Certified Azure Data Fundamentals
05-2022
Microsoft Certified Azure AI Fundamentals
04-2022
A-CSPO - Advanced Certified Scrum Product Owner - Scrum Alliance
03-2022
Microsoft Certified Azure Fundamentals
03-2022
SASM- Certified SAFe 5 Advanced Scrum Master
02-2022
CSPO - Certified Scrum Product Owner - Scrum Alliance
06-2021
SSM - Certified SAFe 4 Scrum Master
12-2020
Scrum Master
GEICO
03.2019 - 06.2022
Software/Data Engineer
GEICO
09.2015 - 03.2019
Project Manager / Lean Six Sigma Green Belt
GEICO
08.2014 - 09.2015
SAS Developer
GEICO
04.2010 - 08.2014
Business Data Analyst
GEICO
08.2007 - 04.2010
Networking Specialist Diploma - Computer Networking And Telecommunications
Oconee Fall Line Technical College
02.2002 - 04.2005