Garrett Mortimer-Nelson
Amherst,MA
Summary
Dynamic leader and quick learner with a proven track record at Insomnia Cookies, excelling in leadership and problem-solving. Expert in enhancing client relations and team performance, demonstrated through effective training and operational improvements. Skilled in cash handling and inventory management, consistently ensuring high-quality customer service and safety standards.
Overview
2
2
years of professional experience
1
1
years of post-secondary education
Work History
Shift Lead
Insomnia Cookies
10.2023 - Current
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed store opening and closing procedures and balanced tills.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
Baker
Insomnia Cookies
06.2023 - 10.2023
- Assisted in inventory management, helping maintain appropriate stock levels for essential supplies.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Cleaned and maintained store front, back of house, kitchen equipment, and oven.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Team Member
Dunkin' Donuts
09.2019 - 10.2019
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Packaged bagels, muffins and other food items for customer purchase.
- Maintained and operated espresso machines, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
Grocery Bagger
Market Basket
10.2018 - 04.2019
- Stocked shelves and organized merchandise displays for easy retrieval.
- Removed trash, swept and mopped floors for professional appearance.
- Retrieved items for customers and verified prices.
- Bagged merchandise in careful and efficient manner to minimize damage.
- Collected carts from parking lot and designated returns.
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
- Helped customers get groceries to vehicles.
Education
Assorted Classes -
Middlesex Community College - Bedford
Bedford, MA 08.2019 - 12.2021
GED -
American Council On Education
03.2019 - 03.2019
High School
Innovation Academy
Tyngsboro, MA 05.2001 -
Skills
Leadership Skills
Teamwork
Client relations
Quick learner
Problem-solving
Work Delegation
Operations Management
Sales proficiency
Accomplishments
At age 18, saved for and coordinated a 4-week solo trip through Europe, moving through multiple different countries and navigating language barriers. Researched natural wonders and cities; mapped out travel routes; booked hostels, inns, and couchsurfing hosts; booked transportation between locations and across countries.
Timeline
Shift Lead
Insomnia Cookies
10.2023 - Current
Baker
Insomnia Cookies
06.2023 - 10.2023
Team Member
Dunkin' Donuts
09.2019 - 10.2019
Assorted Classes -
Middlesex Community College - Bedford
08.2019 - 12.2021
GED -
American Council On Education
03.2019 - 03.2019
Grocery Bagger
Market Basket
10.2018 - 04.2019
High School
Innovation Academy
05.2001 -