Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Garrett Mortimer-Nelson

Amherst,MA

Summary

Dynamic leader and quick learner with a proven track record at Insomnia Cookies, excelling in leadership and problem-solving. Expert in enhancing client relations and team performance, demonstrated through effective training and operational improvements. Skilled in cash handling and inventory management, consistently ensuring high-quality customer service and safety standards.

Overview

2
2
years of professional experience
1
1
years of post-secondary education

Work History

Shift Lead

Insomnia Cookies
10.2023 - Current
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Completed store opening and closing procedures and balanced tills.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.

Baker

Insomnia Cookies
06.2023 - 10.2023
  • Assisted in inventory management, helping maintain appropriate stock levels for essential supplies.
  • Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Cleaned and maintained store front, back of house, kitchen equipment, and oven.
  • Operated cash register for cash and credit card transactions with excellent accuracy levels.

Team Member

Dunkin' Donuts
09.2019 - 10.2019
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Packaged bagels, muffins and other food items for customer purchase.
  • Maintained and operated espresso machines, commercial coffee brewers, coffee pots, and other equipment.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Followed exact recipes for mixing and preparing beverage and food items.

Grocery Bagger

Market Basket
10.2018 - 04.2019
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Removed trash, swept and mopped floors for professional appearance.
  • Retrieved items for customers and verified prices.
  • Bagged merchandise in careful and efficient manner to minimize damage.
  • Collected carts from parking lot and designated returns.
  • Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
  • Helped customers get groceries to vehicles.

Education

Assorted Classes -

Middlesex Community College - Bedford
Bedford, MA
08.2019 - 12.2021

GED -

American Council On Education
03.2019 - 03.2019

High School

Innovation Academy
Tyngsboro, MA
05.2001 -

Skills

Leadership Skills

Accomplishments

At age 18, saved for and coordinated a 4-week solo trip through Europe, moving through multiple different countries and navigating language barriers. Researched natural wonders and cities; mapped out travel routes; booked hostels, inns, and couchsurfing hosts; booked transportation between locations and across countries.

Timeline

Shift Lead

Insomnia Cookies
10.2023 - Current

Baker

Insomnia Cookies
06.2023 - 10.2023

Team Member

Dunkin' Donuts
09.2019 - 10.2019

Assorted Classes -

Middlesex Community College - Bedford
08.2019 - 12.2021

GED -

American Council On Education
03.2019 - 03.2019

Grocery Bagger

Market Basket
10.2018 - 04.2019

High School

Innovation Academy
05.2001 -

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Garrett Mortimer-Nelson