Summary
Overview
Work History
Skills
Timeline
Generic

Cynthia Burnau

Bremerton,WA

Summary

Proven track record of enhancing public safety and customer satisfaction at Impark and Harborside Taxi. Skilled in critical thinking and Microsoft Office, adept at managing high-stress situations and prioritizing tasks effectively. Demonstrated success in improving service delivery through meticulous attention to detail and robust organizational skills. Knowledgeable of local and state codes and ordinances regarding parking procedures.

Overview

5
5
years of professional experience

Work History

Parking Enforcement Officer

Impark
03.2023 - Current
  • Enhanced public safety by patrolling assigned areas and enforcing parking regulations.
  • Responded to calls in both routine and emergency situations.
  • Wrote and issued citations or warnings to illegally parked vehicles.
  • Supported special events by managing temporary no-parking zones and directing traffic as needed.
  • Collected daily evidence of problem vehicles in the community to ensure parking laws were being followed.
  • Composed affidavits for contested parking citations, ensuring fair outcomes in court proceedings.

Cab Driver/Dispatcher

Harborside Taxi
08.2019 - 10.2022
  • Enhanced customer satisfaction by providing timely and efficient transportation services.
  • Maintained a clean and comfortable vehicle for passengers, ensuring a pleasant riding experience.
  • Prioritized passenger safety through vigilant monitoring of surrounding vehicles, pedestrians, cyclists, weather conditions.
  • Offered multiple and convenient payment options including cashless mobile app transactions and credit cards.
  • Developed strong relationships with clients through consistent punctuality and professional demeanor.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Directed dispatching, routing, and tracking of 3 fleet vehicles.

Skills

Stress Tolerance

Critical Thinking

Typing 40 wpm

Microsoft Office

Customer Relations

Prioritization

Attention to Detail

Route Planning and Adjustment

Customer Request Management

Dispatch Recordkeeping

Document and Records Management

Organizational Skills

Timeline

Parking Enforcement Officer

Impark
03.2023 - Current

Cab Driver/Dispatcher

Harborside Taxi
08.2019 - 10.2022

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Cynthia Burnau