Goda Jacqueline
Jacksonville,NC
Summary
Dynamic manager with a proven track record at Brinker International, enhancing team performance and driving revenue growth through data analysis. Skilled in customer service and team leadership, I developed a successful accountability system for over 500 team members, ensuring compliance and operational excellence.
Overview
11
11
years of professional experience
Work History
Manager
Brinker Internationl, Chili's Grill & Bar
11.2014 - Current
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Managed team performance, providing coaching to enhance service quality and efficiency.
- Developed a system for 9 restaurants (over 500 team members) to stay accountable and successful.
- Analyzed sales data to identify trends and implement strategies for revenue growth.
Front Desk Receptionist
Holiday Inn Express Hotel
10.2014 - 10.2015
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room reservations using hotel management software to optimize occupancy rates.
- Supervised front desk team, training staff on company policies and customer service standards.
Education
Associate of Science - Substance Abuse Counseling
SUNY Broome Community College
Binghamton, NY05.2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Brinker Internationl, Chili's Grill & Bar
11.2014 - Current
Front Desk Receptionist
Holiday Inn Express Hotel
10.2014 - 10.2015
Associate of Science - Substance Abuse Counseling
SUNY Broome Community College