Andrea Cline
Sutter Medical Foundation
Sacramento,CA
1
Language
4
years of professional experience
Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Work History
Patient Service Representative
2 Years 4 Months- Facilitated patient scheduling and appointment management using electronic health record systems.
- Responded to patient inquiries, providing accurate information regarding services and procedures.
- Verified insurance eligibility and coverage for patients.
- Coordinated patient referrals to ensure timely access to specialist care.
- Managed appointment scheduling, optimizing provider availability and patient flow.
Front Desk Receptionist
2 Years 1 Month- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Maintained accurate patient records using electronic health record systems, ensuring data integrity.
- Trained new reception staff on administrative tasks and customer service best practices.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma
Skills
Customer service
HIPAA compliance
Scheduling appointments
Data entry proficiency
Queue management
Phone etiquette
Verbal and written communication
Eligibility determination
Languages
English
Full Professional
Timeline
Patient Service Representative
Sutter Medical Foundation
04.2024 - CurrentRead More
Front Desk Receptionist
Elica Health Centers
03.2022 - 04.2024Read More
FOOTHILL HIGH SCHOOL
High School Diploma
Read More