Goddess Payne
Atlanta,GA
Summary
I'm a dedicated professional who thrives in fast-paced environments and isn't afraid of odd hours when the work calls for it. I bring a strong memory, a charismatic personality that's well-loved by colleagues, and the ability to anticipate needs before they arise. I work closely with my team to support the business exactly as you see fit, and I'm known for being reliable, proactive, and a genuine pleasure to work with—keeping things running smoothly, often before you even realize you need it.
Overview
7
7
years of professional experience
Work History
Sales and Marketing Associate
Sora at Spring Quarter, Bozzuto
Atlanta, GA
10.2025 - Current
- Managed customer onboarding from inquiry to move-in.
- Nurtured leads through targeted follow-up and outreach.
- Contributed to occupancy growth through prospect conversion.
- Supported resident retention initiatives, achieving 50%+ retention.
- Utilized property management software to track applications, leases, and renewals efficiently.
- Developed and executed targeted marketing campaigns to enhance brand visibility.
- Trained and mentored junior staff on sales techniques and product knowledge.
Residential Concierge
Sora At Spring Quarter, Bozzuto
Atlanta, GA
03.2024 - Current
- Memorize residents name and unit numbers to build rapport and exceed resident satisfaction.
- Efficiently handle check-in and check-out procedures, ensuring accuracy and guest satisfaction.
- Maintain a professional and organized front desk area, promptly managing incoming calls, emails, and messages.
- Engaged in a new design system using Yardi Dashboard, to catalog and track leasing trends and connect with residents.
- Stay informed about hotel amenities, local attractions, and events to provide helpful information to guests.
- Coordinate incoming property tours, move-ins and amenity reservations, increasing occupancy by 60%.
IT Director's Assistant
College of Coastal Georgia | Department of eLearning
Brunswick, GA
09.2019 - 01.2023
- Integrated in-person course material into online accessible platforms during COVID-19.
- Implemented a new user framework that increased the efficiency of user studies by 25%.
- Analyzed user behavior to track the faculty team, resulting in a 30% increase in online faculty retention.
- Collaborated with the D2L team to translate research findings into actionable course improvements.
- Provided help desk support by addressing user inquiries, troubleshooting problems, and offering timely solutions.
- Troubleshoot technical issues and resolve them promptly to minimize downtime and ensure uninterrupted workflow.
Education
Bachelor's Degree - Psychology
College of Coastal Georgia
Brunswick, GA05-2023
Skills
- User Research
- Canva
- Adobe Creative Cloud
- Target audience identification
- Competitor analysis
- Attention to detail
- Problem-solving
- Customer Service
- Property Management
- Marketing and Outreach
- CRM
LANGUAGES
English Native
Timeline
Sales and Marketing Associate
Sora at Spring Quarter, Bozzuto
10.2025 - Current
Residential Concierge
Sora At Spring Quarter, Bozzuto
03.2024 - Current
IT Director's Assistant
College of Coastal Georgia | Department of eLearning
09.2019 - 01.2023
Bachelor's Degree - Psychology
College of Coastal Georgia
RESEARCH
- Can Coloring Make You Feel Better? In-person research study measuring the direct effects of adult coloring and mood patterns at various times of day. Presented at SEPA.
- Measuring Need for Accommodation of Comfort in Racial Discourse Research survey measuring a facet of white fragility, analyzing a need for people of color to minimize the discomfort of oppression in the United States. Presented at SEPA.
- The Trend of Toxic Masculinity and Its Impact on Young Males and Gender Equality A literary review collecting various research publications to analyze the trends of toxic masculinity presented to young men and how it alters their perspective on gender equity. Presented at SOURCE Symposium.
TRAINING / COURSES
- User Experience and Research Google Courses