Godey Coleus
Tampa
Summary
Former student-athlete and football player with a Bachelor’s degree in Communication and a minor in Economics, offering over 5 years of customer service experience. Highly driven and goal-oriented professional with strong attention to detail and the ability to excel in fast-paced environments. Skilled in face-to-face communication, relationship building, and hands-on problem solving. Recognized for a strong work ethic, teamwork, and commitment to excellence.Dynamic and results-driven professional with extensive experience in customer service at Concentrix. Proven ability to enhance customer satisfaction through effective communication and relationship building. Skilled in cash handling and problem-solving, consistently achieving high levels of customer loyalty and operations.
Overview
5
5
years of professional experience
Work History
Sales Associate (OverNight)
7 Eleven Gas Station
Tampa, FL
10.2024 - Current
- Assisted customers with product selection and inquiries, enhancing satisfaction and loyalty.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Maintained cleanliness and organization of store displays, contributing to a welcoming environment.
- Stocked shelves and monitored inventory levels, reducing out-of-stock occurrences.
Customer Service Representative
Concentrix
Tampa, FL
02.2023 - Current
- Addressed customer inquiries and complaints through strategic communication channels.
- Guided customers in exploring product features and service options to enhance satisfaction.
- Recorded customer interactions meticulously in CRM systems to improve service delivery.
- Facilitated collaboration among team members to enhance response times and optimize processes.
Grievance and Appeals
Humana
Tampa, FL
03.2021 - 01.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Bachelor of Science - Communication And Economics
Missouri State University
Springfield, Missouri, MO12.2020
AA in Communication - Communications
Hinds Community College
Raymond, Mississippi, MS12.2017
Skills
- Customer service
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
Accomplishments
- Graduated with a Bachelor’s degree in Communication and minor in Economics
Timeline
Sales Associate (OverNight)
7 Eleven Gas Station
10.2024 - Current
Customer Service Representative
Concentrix
02.2023 - Current
Grievance and Appeals
Humana
03.2021 - 01.2023
Bachelor of Science - Communication And Economics
Missouri State University
AA in Communication - Communications
Hinds Community College