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Godfrey Nwankwo
RICHARDSON,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level All- Lines Claim Adjuster position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Talented technical professional with background in industrial engineering. Results-driven and thorough with dedication to data-driven work. Skilled in statistical analysis and quality assurance.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Catastrophe Insurance Adjuster/Life Insurance Agent
Family First Life
10.2022 - Current
- Evaluated claims to determine coverage and settlement amounts for property damage.
- Collaborated with policyholders to gather necessary documentation and evidence for claims processing.
- Conducted thorough inspections of damaged properties to assess loss and validate claims.
- Developed comprehensive reports detailing findings, recommendations, and claim resolutions.
- Examined claims forms and other records to determine insurance coverage.
- Maximized accuracy in damage estimates by utilizing advanced software tools for assessing costs and repair timelines.
- Answered customer questions regarding deductibles.
- Verified insurance claims and determined fair amount for settlement.
- Prepared summaries of damage, payments, and policy coverage.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Analyzed information gathered by investigation and reported findings and recommendations.
- Consistently exceeded individual sales targets while contributing to overall team success in meeting company goals.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Customer Service Associate
Hawn Frwy Auto
09.2020 - 04.2022
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Warehouse Assistant
Howmet Castings
06.2011 - 08.2020
- Conducted quality inspections to ensure adherence to product specifications and standards.
- Implemented corrective actions based on quality control findings, improving overall process reliability.
- Developed and maintained documentation for quality processes, enhancing compliance and traceability.
- Maintained compliance with industry standards by conducting regular audits and updating quality control procedures as needed.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Ensured traceability of all components through proper labeling, storage, and tracking methods, ultimately reducing misplaced items or mix-ups during production phases.
- Coordinated efforts between Quality Control teams across multiple locations, fostering collaboration that improved overall consistency across sites'' operations.
- Performed thorough inspections of incoming materials and outgoing products.
- Inspected manufactured parts by reviewing visually and assessing dimensions.
- Improved product quality by conducting thorough inspections and identifying areas for improvement.
- Tested and evaluated product precision against specifications to reduce discrepancies.
- Tracked and analyzed product quality data to identify trends and insights.
Education
Associate of Science - Radiologic Technology
05-2025
Skills
- Vehicle Inspection
- Claims evaluation
- Property inspection
- Damage assessment
- Policy interpretation
- Problem-solving
- Loading and unloading
- Shipping and packaging
- Cleaning and organization
- Customer service
- Team collaboration
- Product inspection
- Documentation skills
- Testing protocols
- Sampling methods
- Software applications
- Product sampling
Certification
Adjuster All-Lines, Department of Insurance Texas
Software
Timeline
Catastrophe Insurance Adjuster/Life Insurance Agent - Family First Life
10.2022 - Current
Customer Service Associate - Hawn Frwy Auto
09.2020 - 04.2022
Warehouse Assistant - Howmet Castings
06.2011 - 08.2020
Trinity Valley Community College - Associate of Science, Radiologic Technology