Alyana Springer
Lewisville
Summary
Adept at claims evaluation and fostering client relationships, I significantly enhanced policyholder satisfaction at Pilot Catastrophe Services. My expertise in damage assessment and commitment to exceptional customer service led to a reduction in fraudulent claims, ensuring adherence to high standards and ethical guidelines in insurance claim processing.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Catastrophe Insurance Adjuster
Pilot Catastrophe Services
02.2023 - 11.2024
- Expedited policyholder satisfaction by promptly addressing concerns and providing clear explanations of coverage and settlements.
- Facilitated smooth communication with clients by maintaining professional relationships with policyholders, agents, and underwriters throughout the claim process.
- Safeguarded company interests by adhering strictly to internal guidelines, legal regulations, and ethical principles throughout the claim handling process.
- Reduced fraudulent claims by meticulously investigating questionable cases and identifying inconsistencies in documentation or statements.
- Managed high volume caseloads while maintaining strict adherence to deadlines and quality standards for each claim processed.
- Mitigated potential disputes through proactive mediation efforts between policyholders and insurance companies during settlement negotiations.
Education
High School Diploma -
Marcus Highschool
Flower Mound 05.2022
Skills
- Claims evaluation
- Estimating costs
- Damage assessment
- Property inspection
- Policy interpretation
- Insurance claim forms review
- Insurance coverage
- Understanding of insurance policies
- Well-versed in insurance
- Insurance Solutions Understanding
- Insurance forms processing
- Insurance Contract Knowledge
- Insurance policy expertise
- Insurance claims analysis
- Technical insurance systems
- Insurance coverage limits
- Insurance interpreting
- Insurance claim filing
- Desktop support
- Client relationship management
- Workflow management
- Business analysis
- Proficient in software
- Customer service standards
- Customer service focus
- Adherence to high customer service standards
- Exceptional customer service
- Customer service training
- Problem-solving skills
- Customer support
- Data entry
- Call center customer service
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Call center operations
- Communicating with clients
- Answering questions
- Complaint resolution
- Appointment scheduling
- Calm disposition
- Building rapport
- Account updating
- Inbound phone call management
- Customer relationship management
- Logging call information
Certification
Insurance Adjusting License- All lines
Timeline
Catastrophe Insurance Adjuster
Pilot Catastrophe Services
02.2023 - 11.2024
High School Diploma -
Marcus Highschool
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