Godfrey Higgs
Operations Manager/Consultant
Lucama,NC
Overview
15
15
years of professional experience
Work History
Operations Manager/Route Driver
A Plus Disposal Company
2015.04 - Current
- Managed driver route sheets and allocated drivers and helpers within daily operations to achieve timely and accuracy of once weekly residential garbage pick-ups
- Supervised operations staff and kept employees compliant with company, state, and federal policies procedures and guidelines.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Trained employees in new customer acquisition using cash/customer sign-ups incentives to increase customer base and overall company bottom line.
- Collaborated with maintenance mechanics and truck part vendors ensuring. both timely repairs and speedy delivery of parts for repairs of trucks and equipment preventing prolonged downtime.
Education
Applied Science In Information Technology - Cyber Operations And Warfare
The Community College of Baltimore County
Catonsville, MDSkills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operational Efficiency
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Staff Management
- Operations Oversight
- Employee Motivation
- Staff Development
- MS Office
- Goal Setting
Summary
Seasoned Operations Manager and talented leader with 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Languages
German
Professional Working
Timeline
Operations Manager/Route Driver
A Plus Disposal Company
2015.04 - Current
Applied Science In Information Technology - Cyber Operations And Warfare
The Community College of Baltimore County
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